Team Leader - Wealth Management AML CRF

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role Summary

The Team Lead is responsible for leading the new Wealth Management AML Client Risk Framework Review Team in Pune.

The role is responsible for daily business-as-usual delivery, process establishment, service quality, operational risk management, performance management, team culture, and alignment with the broader Wealth Management strategy.

The position requires strong operational leadership, sound AML/KYC technical knowledge, effective stakeholder management, and the ability to translate regulatory and business requirements into sustainable processes, controls, and measurable outcomes.

Key Responsibilities

People Leadership and Team Management

• Lead, coach, and develop team members through clear objectives, regular one-to-one discussions, timely feedback, and documented performance management.
• Build team capability and coverage through effective recruitment, onboarding, training, succession planning, engagement, and retention.
• Foster an inclusive, collaborative, and accountable culture focused on ownership, continuous improvement, and business outcomes.
• Recognize strong performance, address performance concerns consistently and promptly, and support career development.
• Maintain effective relationships with team members, AML partners, Wealth Management stakeholders, and support functions.

Operational and Service Delivery

• Lead day-to-day CRF operations, ensuring activities are completed in accordance with established procedures, service levels, quality standards, and regulatory requirements.
• Manage workload, capacity, and resources to ensure timely completion of AML reviews, periodic client reviews, transaction monitoring activities, and due diligence requirements.
• Provide technical leadership on AML/KYC matters, resolve complex issues and escalations, and serve as a key point of contact for audits, walkthroughs, and stakeholder inquiries.
• Monitor operational performance, KPIs, and management information to drive service excellence, productivity, capacity utilization, and end-to-end business outcomes.

Risk, Control, and Compliance Management

• Ensure compliance with regulatory, audit, risk, and policy requirements while maintaining a strong control environment.
• Identify, assess, and mitigate operational and compliance risks, control gaps, and process weaknesses.
• Support RCSA, quality, and control monitoring activities, driving remediation and continuous improvement.
• Partner with AML, Compliance, Risk, and Audit teams to strengthen controls, implement regulatory changes, and promote sound risk management practices.

Stakeholder Management and Client Service

• Build effective relationships with business, AML, operational, and project stakeholders across locations.
• Communicate priorities, risks, performance, and operational issues in a timely and professional manner.
• Act as a key escalation point and represent the team in operational, risk, audit, client, and project forums.
• Collaborate across teams to resolve issues, improve service delivery, and support business objectives.

Process Improvement and Strategic Change

• Drive process improvements, standardization, and automation initiatives that enhance quality, efficiency, scalability, and risk management.
• Lead or support transitions, migrations, regulatory change initiatives, and strategic projects.
• Leverage management information, trend analysis, and operational insights to identify improvement opportunities and measure outcomes.
• Maintain effective procedures, documentation, and training materials while promoting successful change adoption across the team.

Technical Knowledge & Requirements

• Minimum 6 years of AML/KYC experience, including 1 year of people management.
• Strong knowledge of AML/KYC regulations, customer due diligence, KYC remediation, and Wealth Management onboarding processes.
• Experience supporting complex client and entity structures, including trusts, funds, and legal entities.
• Knowledge of operational risk, controls, RCSA, and regulatory requirements, with the ability to apply them in practice.
• Proficiency in AML/KYC systems, CRM workflows, and Microsoft Office applications.
• CAMS/ACAMS certification preferred.

Business & Leadership Competencies

• Strong analytical, problem-solving, and decision-making skills.
• Effective leadership, stakeholder management, and communication skills.
• Ability to build high-performing teams through coaching, development, and accountability.
• Strong organizational skills with the ability to manage competing priorities and deliver results.
• Client-focused mindset with a commitment to quality, compliance, and continuous improvement.
• Proven ability to lead change, drive process improvements, and support strategic initiatives.

Qualifications

• Bachelor’s degree in finance, Accounting, Business, Law, or a related field; advanced degree preferred.
• Minimum 6 years of AML/KYC experience, including 1 year of people management experience.
• Experience supporting Wealth Management clients and managing service delivery, operational risk, controls, and process improvement initiatives.
• Experience leading or supporting transitions, change initiatives, and operational enhancements preferred.
• Professional certification such as CAMS or ACAMS preferred.

Reporting Relationships

Direct reports:
AML CRF Review Team partners

Key Stakeholders

• Wealth Management Operations and global partners
• AML, Compliance, Risk, and Audit
• Human Resources and change teams
• Upstream and downstream operational teams

Eligibility for Internal Partners

•24 months as a Technical Coordinator/Associate Consultant to move as a Team Leader/ Consultant.
•Movement within TL and Consultant is 12 months

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.