As our VP, Digital Technology on our Digital Consumer team within our Personal Lines business, you will shape the technology strategy that drives growth, deepens customer engagement, and improves the digital experience for affluent and high-net-worth customers. You will have a direct impact on how customers and partners interact with Chubb by delivering seamless web, mobile, and embedded insurance experiences that make it easier to do business with us. You will lead a global team of 50+ technology professionals and create the operating model, culture, and accountability needed to deliver at scale. You will also manage a multi-million dollar budget, ensuring investments are aligned to business priorities, customer needs, and enterprise standards. By partnering closely with business, product, and finance leaders, you will help accelerate innovation, improve delivery speed and reliability, driving to business goals that will directly impact the growth of our Personal Lines business.
In this role, you will:
- Define and drive a multi-year digital technology strategy for consumer-facing solutions, aligning roadmap investments to business priorities and large-revenue growth targets across PRS
- Lead, develop, and scale a team of 50+ globally distributed engineers, architects, and technology professionals, fostering a high-performance culture rooted in accountability, innovation, and customer obsession
- Own and manage a multi-million dollar capex and opex budget, ensuring disciplined financial governance, resource allocation, and delivery of measurable business value
- Partner with digital product, marketing, UX, design, and senior business and technology executives across the organization to align technology capabilities with customer experience goals and multi-year business planning
- Oversee Agile engineering delivery across web, mobile, backend, and cloud platforms — including Adobe, Salesforce, and internal insurance systems — while managing vendor, SI partner, and platform relationships across content, commerce, and marketing technologies
- Champion the use of AI to optimize the software development lifecycle (SDLC) and to power customer-facing interfaces that enhance the digital experience and make it easier to do business with Chubb; support partner integrations as a provider of embedded insurance capabilities
- Ensure digital solutions meet the highest standards of security, data privacy, accessibility (ADA/WCAG), and regulatory compliance, while defining and tracking KPIs that drive continuous improvement in performance, reliability, and customer satisfaction
- 10–15 years of progressive technology leadership experience, with 5+ years in a VP-level or equivalent role leading large, globally distributed engineering teams in a consumer-facing digital environment
- Proven track record of developing and scaling digital and ecommerce solutions across web, mobile, backend, and cloud platforms, with hands-on engineering experience and deep technical credibility across modern technology stacks
- Demonstrated experience managing multi-million dollar capex and opex budgets, with strong financial acumen and the ability to connect technology investments to business outcomes
- Experience leveraging AI to optimize SDLC processes and to build or enhance AI-powered customer-facing products and interfaces
- Strong background in managing vendor, SI partner, and platform relationships across content, commerce, and marketing technologies (e.g., Adobe, Salesforce); experience supporting partner and API-based integrations, including embedded product or insurance capabilities
- A customer-obsessed leader with a passion for creating seamless, intuitive digital experiences; adept at collaborating with product, marketing, UX, design, and senior business and technology stakeholders to translate strategy into execution
- Bachelor's or Master's degree in Computer Science or a related field required; industry experience in insurance is preferred however, candidates with backgrounds in retail, CPG, or hospitality with equivalent consumer digital experience are strongly encouraged to apply
The pay range for the role is $200,000 to $230,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
