Customer Journey - Software Engineer - AVP

Bengaluru, India

Key information

Date live: 10/23/2026

Business Area: Customer Digital and Data

Area of Expertise: Technology

Contract: Permanent

Reference Code: JR-0000136786

It’s happening at Barclays.

Be a part of a place where challenges are measured in billions, qubits and nanoseconds. Build your career in an environment where we’re advancing machine learning, leveraging blockchains, and harnessing FinTech. Working in Barclays technology, you’ll reimagine possibilities: learning and innovating to solve the challenges ahead, delivering for millions of customers.
We are shaping the future of financial technology.
Why not join us and make it happen here?

Where will you be located?

Explore location

Join us as a Customer Journey - Software Engineer - AVP at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. We are looking for an experienced AVP Software Engineer who can lead the design, development and delivery of secure, scalable and resilient applications, with primary accountability for customer journey solutions. This role combines hand-on engineering, technical oversight, project delivery ownership on key web technologies.

You will be responsible for building high-performing teams, drive engineering excellence through modern architecture, High-quality engineering, automation, security, CICD and operational best practices while leading, developing and contributing to a high-performing mobile engineering team to deliver high-quality customer experiences.

To be a successful Customer Journey - Software Engineer - AVP, you should have experience with:

Ability to design, build, test, and operate production services using technologies such as REACT, JavaScript / TypeScript, HTML, CSS, AWS, Docker, and Kubernetes, together with the desire to broaden your expertise.
Design web solution catering accessibility and responsive requirement.
Component development using Node-based build tooling
Supporting end-to-end testing.
Ability to use AI engineering tools to accelerate research, code understanding, prototyping, implementation, and documentation while applying sound engineering judgment.
Experience building production services, distributed systems, or shared platform capabilities.
Experience working with APIs, RESTful services, integration contracts, and data or domain models.
Experience with authentication, authorization, and identity management.
Ability to communicate technical decisions clearly, collaborate across teams and time zones, and support other engineers through feedback and knowledge sharing.
DevOps Skillsets: Gitlab, Terraform, Ansible, Datadog, constrainers and Helm.

Strong understanding of application architecture, dependency management, and maintainable code design.

Some other highly valued skills may include:

Lead the design, development and support of secure, scalable and high-performing applications.
Hands-on in software engineering activities, including Coding, solution design, code reviews, architecture governance, troubleshooting and technical delivery.
Define and implement engineering standards, patterns and development best practices.
Drive adoption of modern CI/CD pipelines, automated testing, security controls and release automation.
Collaborate closely with Product Owner, Solution Architect, Security, Platform and QA teams to deliver integrated digital solutions.
Ensure compliance with enterprise security, risk, governance and regulatory requirements.
Guide architectural discussions and ensure solutions are scalable, maintainable, secure, and aligned to engineering standards.
Provide technical leadership across various technologies like PING ID, Java, JavaScript, API, Docker, Google Cloud and secure code engineering.
Mentor and coach team on career development through feedback, technical assistance performance management and development planning.
Foster a culture of collaboration, accountability, continuous improvement, and engineering excellence.
Support recruitment, onboarding, and team growth initiatives.
Champion DevSecOps practices, observability, reliability engineering and operational excellence across the mobile landscape.
Promote knowledge sharing through code reviews, technical discussions, pairing sessions, and documentation.
Balance technical excellence with delivery commitments and business outcomes.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Bengaluru.

Purpose of the role

To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues.

Accountabilities

Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance.
Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives.
Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing.
Stay informed of industry technology trends and innovations and actively contribute to the organization’s technology communities to foster a culture of technical excellence and growth.
Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions.
Implementation of effective unit testing practices to ensure proper code design, readability, and reliability.

Assistant Vice President Expectations

To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

This role may be subject to enhanced governance arrangements. If successful, you may be required to comply with additional regulatory and compliance obligations, such as disclosure of personal trading activities and external interest/affiliations.

Further information on these requirements will be provided at a later stage of the process.

Who succeeds in
Tech at Barclays?

For a career with us, you need to be prepared to take big steps forward, curious to face the challenges ahead, and driven to focus on the outcomes. We need people with the Barclays mindset to make it happen here.

What you'll get in return

Competitive holiday allowance Life assurance Private medical care Pension contribution

Our technology

Supporting our 48 million customers and clients worldwide takes a lot of forward thinking. It means harnessing technology to support the economy. It means making a difference to people’s lives. And it requires the maintenance and development of a global, technological infrastructure. At Barclays, technology helps us keep transactions moving, manages data, and protects our customers. Join a world where your work creates unique moments of impact. Make it happen here.

Learn more about Barclays locations

Across our campuses, we offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations. Designed for innovation and comfort, they support a dynamic and productive work environment.

Gain access to wellness rooms, gyms and mental health support.

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Modern spaces designed for teamwork and brainstorming.

There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.

Learn more about Barclays locations

Health and wellness

Gain access to wellness rooms, gyms and mental health support.

A place where you can belong

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Collaborative Areas

Modern spaces designed for teamwork and brainstorming.

More than work

There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.

Hybrid working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience. And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

Find more information

Make it happen at Barclays

Our teams are always evolving - creating new solutions that make a real difference for customers and clients. Watch the video to hear how our colleagues describe their careers at Barclays and imagine where yours could take you.

Application process

Your application

We’ll ask for information about you, your CV and cover letter.

Your assessment

Covering your behaviours and ability at work.

Your interview

Exploring your past experiences and skills.

Next step

We’ll request additional information so that you can complete our screening process.

How to Apply Read our FAQs

Related Jobs

Platforms-API Software Engineer - BA4

Bengaluru (India)

22 Oct API Software Engineer - AVP

Bengaluru (India)

22 Oct Customer Journey Labs Software Engineer - BA4

Bengaluru (India)

19 Oct Core Banking AVP Service Engg (Support & Devops)

Bengaluru (India)

16 Oct API Infrastructure Engineer - BA4

Bengaluru (India)

16 Oct Customer Journey Labs Software Engineer - AVP

Bengaluru (India)

16 Oct Infrastructure Engineer AVP

Bengaluru (India)

16 Oct BUK TESCO Bank - Core Banking Infrastructure Engineer - BA4

Bengaluru (India)

16 Oct Infrastructure Engineer - BA4

Bengaluru (India)

16 Oct Mobile IN - VP UX Designer

Bengaluru (India)

16 Oct

Customer Journey - Software Engineer - AVP at Barclays

Customer Journey - Software Engineer - AVP

Key information

It’s happening at Barclays.

Where will you be located?

Who succeeds inTech at Barclays?

What you'll get in return

Our technology

Learn more about Barclays locations

Learn more about Barclays locations

Health and wellness

A place where you can belong

Collaborative Areas

More than work

Working flexibly

Hybrid working

Barclays is built on an international scale.

Application process

Your application

Your assessment

Your interview

Next step

Related content

Our Barclays Story

Be you. Be valued. Belong.

Be your best at Barclays

Meet Rob Campbell

Ambika, Director, Risk Services

Christina, Managing Director, Market Risk

Eleanor Flanagan, Vice President, Wholesale Credit Risk

Elizabeth, Vice President, Risk Information Services

Hinal, Director, Risk Transformation and Model Control

Learn more about Dale Cochran, Chief Risk Officer, US Consumer Bank

Linda, Chief Control Officer

Barclays Technology Careers

US Customer Service

Early Careers

Graduate programmes - Data & Analytics

Customer Care | Better never rests

Barclays Prague

Insight days

Explore our Northampton Campus

Barclays in the UK

Business Area Spotlight

Technology Spotlight

Risk. The Difference is Barclays.

Technology Spotlight

Technology Spotlight

Technology Spotlight

Technology Spotlight

琴音, グローバル市場

Japan Investment Banking | 投資銀行部門のビジネス

Technology Spotlight

Limitless opportunity. It’s happening here.

Analytics Opportunities

Barclays in EMEA

Barclays in the US

Barclays in Asia Pacific

Hear from Kristina , Lead Business Analyst, Prague

Demi, Corporate Banking Analyst

Micaela, Risk Analyst

Anita shares her story on financial wellbeing

Support for your family when you need it

Jaimals journey with mental health after the pandemic

Adjustments to the recruitment process

Technology Spotlight

Technology Spotlight

Hear Arjuns Story

Andrew Developer Degree Apprentice

Hear Jodie's Story

Discover Barclays with Aneesah

Meet Amy a Higher Apprentice in Tech

Barclays at Whippany, New Jersey

Meet Customer Care Director, Sam

Technology Spotlight

Technology Spotlight

Technology Spotlight

Glasgow Campus

Explore a Barclays career with Joe

Get to know Barclays with Jiali

Who succeeds in
Tech at Barclays?