Customer Service Administrator

Management Level

EQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confident financial future by delivering innovative, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers.

Role Summary

EQ are currently looking for ambitious and motivated people who will join our energetic telephony-based Pension Administration team within our EQ contact centres. Based in the heart of Liverpool City Centre, we are a well-established pension administrator with over 1.5 million customers across the UK. We pride ourselves on giving the very best service to all our customers and we’re now hiring.

Full training will be provided, so you’ll be able to handle every call confidently and provide exceptional customer service.

The role is not sales-related but you will have realistic key performance indicators to meet. Our working hours are on a rotational basis that cover the hours of 08:30 – 17:30 Monday to Friday, which supports our commitment to a healthy work/life balance.

You’ll be joining a highly engaged and dynamic organisation, which is passionate about delivering excellent customer service. You will be part of a collaborative Enquiry Centre, with constant support from experienced colleagues.

Key Responsibilities/Expectations:

• Great customer service and communication skills

• Excellent attention to detail

• Ability to resolve members’ telephone enquiries, based on a competent working knowledge of the pension schemes, gained through our in-house training programme

• Excellent attendance and time-keeping

• GCSE (or equivalent) Maths and English Grade C or above

• Ability to form good working relationships

• Applicants must have resided in the UK for at least 5 years to be able to undergo enhanced security clearance.

In return for your commitment and hard work we offer internal development opportunities coupled with a generous and competitive benefits package that includes.

• Save For Your Future - Employer Pension Plan; employer matches your pension contributions up to 10%.

• Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.

• Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.

• Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.

• Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.

• Learning & Development – Investment in LinkedIn Learning for all colleagues. 

Are you passionate about providing excellent customer service? Are you a team player who’s looking to start a career in an enthusiastic Enquiry Centre? If you’ve answered yes to both then please apply! We look forward to meeting you!

Equal Opportunity Statement

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks.