UK Transport Customer Solutions Operator

What You Can Expect:

At Rhenus, every role makes a difference, and our UK Transport Customer Solutions Operators are no exception. Acting as the link between our drivers, customers and operational teams, you'll play a vital role in delivering reliable service while keeping safety, efficiency and compliance at the forefront. If you enjoy taking ownership, solving problems and making a positive impact every day, you'll find plenty of opportunities to grow and succeed with us.

You Make Things Happen

At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success.  We value practical solutions and quick decisions, empowering you to take ownership and make a difference. 

Recognised as a Top Employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence. 

The future isn’t just built by the company – it’s shaped by each of us, working together.  Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference.

#empoweredbyyou

Main duties: to include, but not limited to:  

• Create efficient daily and weekly transport plans for company vehicles and subcontractors
• Allocate drivers, vehicles, and routes in line with customer requirements and operational constraints
• Monitor live progress and adjust plans proactively to manage delays, breakdowns, or
• customer changes
• Ensure optimal vehicle fill, route efficiency, and cost control
• Act as the main point of contact for drivers during shifts
• Communicate clear instructions, updates, and expectations
• Liaise with warehouse, customer service, and external partners to ensure smooth loading and
• delivery
• Ensure all plans comply with UK Working Time Directive, and O‑Licence requirements
• Monitor driver infringements and support corrective actions
• Maintain accurate records for audits and internal reporting
• Support the Transport Manager with incident reporting and investigations
• Provide timely updates to customers on delivery status, delays, or issues
• Build strong working relationships with key customer contacts
• Ensure service levels are met and exceeded wherever possible
• Use TMS/telematics systems to plan, track, and update transport activity
• Maintain accurate data for KPI reporting (OTIF, utilisation, empty running, etc.)
• Support cost control through efficient planning and reduction of waste

What You Bring:

Key Competencies

• Experience in transport planning within UK road freight
• Strong knowledge of Drivers’ Hours, WTD, and general transport compliance
• Ability to work under pressure and make quick, informed decisions
• Excellent communication skills with drivers, customers, and internal teams
• Competent with transport planning systems, telematics, and Microsoft Office
• Strong geographical knowledge of the UK road network
• Experience with pallet networks, groupage, full loads, or multi‑drop operations
• Calm, organised, and solutions‑focused
• Confident decision‑maker with strong attention to detail
• Fair, consistent, and able to build trust with drivers
• Commercially aware and cost‑conscious
• Proactive, adaptable, and able to manage competing priorities

Skills and Experience

• Advanced Excel skills
• Good communication skills
• Min 1 year experience in planning UK domestic trips

Qualifications

• GCSE Maths and English Grade 4 and above (or equivalent)