Site Services Specialist I

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

At ICON, we have an incredible opportunity for a Site Services Specialist to join the team in either our Dublin, Ireland or Sofia, Bulgaria locations.

The Role:

• Provide technical support to Investigator Sites, CRA, and Sponsors on questions or issues pertaining to protocol requirements including collection instructions, shipping, and supplies and testing in a call center environment.

• Investigate problems related to subject visits, until resolution is complete, by issuing outgoing queries, addressing incoming queries/answers from sites as well as responding to internal queries.

• Notify Sponsors, Investigators, and/or CRAs of values as specified per protocol or laboratory SOPs.

• Perform minor database updates pertaining to subject or visit information and investigator/CRA contact details. Order supplies/kits for sites as per Sponsor, CRA, or site request.

• Any other relevant task assigned by management.

What you will need:

• University degree in medicine, science, or equivalent

• Working experience beneficial, ideally from a science background

• Excellent written and verbal English

• Client / Customer service experience

• Ideally previous monitoring experience in medium sized studies, including study start-up and close-out although not essential

• Knowledge of ICH-GCP guidelines and ability to review and evaluate medical data

• Excellent written and verbal communication

• Ability to work to tight deadlines

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply