Customer Support Specialist (Level 2)

paytech is looking for a Customer Support Specialist (L2) in Limassol! paytech is a fast-growing fintech company transforming the way online payments work. We offer a lot of freedom and great opportunities for professional growth within the team.

🍇 What you will do:

• Resolve complex customer technical issues end-to-end, providing clear updates throughout the process;
• Troubleshoot advanced product, system, and integration problems using logs, transaction data, and system analysis;
• Reproduce reported issues in test environments and escalate bugs to Engineering;
• Assist with internal testing of new features, AI, and releases;
• Document solutions and contribute to the internal knowledge base;
• Support and mentor junior agents.

🍇 What we expect:

• English proficiency at B2 level or higher (required); Russian (native or fluent) is a plus;
• 1+ years of experience in a B2B support role within fintech, payments, or a similar technical environment;
• Strong understanding of APIs, payment systems, and basic SQL/database queries;
• Ability to analyze complex technical problems, identify root causes, implement effective solutions, and explain technical concepts clearly to non-technical users;
• Strong team collaboration skills;
• Ability to manage multiple tasks and priorities in a fast-paced environment.

🍇 What we offer:

• Competitive salary package and performance-based bonuses;
• Clear career progression path toward senior technical or product-related roles;
• Sports and lunch compensation;
• Ongoing technical training and professional growth opportunities;
• Work equipment tailored to your needs (Mac / Windows / Linux);
• Cozy office in Limassol with great coffee, snacks, drinks, a PS5, and a stunning rooftop view;
• The option to work in a hybrid format after the probation period;
• Team events, private medical insurance after the probation period, additional perks, and full support with work permit arrangements.