Principal Product Manager - Vet Treat

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 55+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Latin America, Australia, and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

Nordhealth is building the future of veterinary practice management software. Provet is used by thousands of clinics across Europe and beyond, including some of the largest veterinary groups in the world - and we're just getting started.

A vet's day is a run of consultations, back to back. In each one they examine the patient, talk a worried owner through what's happening, decide on treatment, prescribe, record it all and hand over to the front desk. Vet techs and vet nurses are doing the same dance alongside them. Every extra click, every screen that asks for the same thing twice, every set of notes finished after the last appointment, is time taken away from the animal in front of them.

That is the problem you will own: making patient care in Provet feel effortless. You'll lead Vet Treat, the team that owns the core patient care workflows that vets, techs and nurses use all day. That covers everything from the patient arriving in the room, through clinical notes, treatments and prescriptions, to managing treatment plans for hospitalized patients and handing over between shifts.

We think the answer is mostly great UX. Workflows shaped around how clinical teams actually work. Fewer steps, sensible defaults, and the right information at the right moment. And none of it at the cost of depth - less effort, same clinical power.

This is a high-visibility role with a clear goal and a hard problem behind it. Patient care is the heart of the clinical day, and it's where clinicians decide whether they love Provet or just put up with it. Every minute you give back is a minute spent caring for a pet! 🚀

What You'll Own

• Own the core patient care workflows including the consultation and inpatient treatment management, and the outcome that goes with it: less time on the software, more time with the patient. You'll be measured on how long the core clinical tasks take, and how vets and nurses rate the experience.

• Own your roadmap. You decide what your team works on, based on what you learn from customers, from the people who do this work today, and from the data. We agree the outcome with you and then get out of your way.

• Lead a cross-functional squad. You'll work day to day with engineers and designers, bringing them into the problem rather than handing over specs. The best ideas here will come from the designer who sat in on a busy Saturday clinic and the engineer who knows exactly why that screen is slow.

• Treat clinical teams as your partners. Shadow consultations and ward rounds, run discovery with vets, techs and nurses, and put prototypes in front of them early and often. Bring the reality of the clinic floor into every decision your team makes.

• Work the way good product teams work. Test a hypothesis, ship something small, learn from it, go again. There is no silver bullet here - this gets solved by a lot of small improvements across patient care, and part of the skill is spotting and sequencing them well. We would rather put something imperfect in front of ten clinics next month than a perfect plan in front of a steering group.

• Set the bar for UX quality. Partner closely with design on research, interaction quality and consistency, and work with other product teams on shared patterns so the clinical experience feels like one joined-up product, from booking through to billing.

• Keep everyone honest - your team, your stakeholders and leadership - with a clear read on progress, risk and what you have chosen not to do.
  

What We're Looking For

This is a senior role and we are setting the bar high. We need someone who has made complex, high-stakes workflows simple before and does not need a run-up.

• 5+ years in product management, including time at a senior level in B2B software.

• You have owned a core, high-frequency workflow used all day by professionals under time pressure, and made it measurably faster and simpler.

• You have used AI to synthesize the mountains of feedback, NPS comments and support tickets a product already has, combined it with your own lived experience and time with real users, and turned it into clear product direction.

• You have built strategy in ambiguous situations rather than executing someone else's plan.

• High empathy for vets, vet techs and vet nurses. You design for their real day - the clinic running late, the anxious owner, the patient that won't sit still - not the ideal one.

• An instinct for ruthless simplification.

• You read workarounds as evidence. Paper notes, copy-pasted templates and records written up after hours are rarely the right answer, but they almost always point at the real gap in the product.

• A high bar for craft. You care how it feels to use, not just whether it works.

• The background and judgment to lead a team through hard technical problems. You are not the architect and you do not need to write code, but you know what good looks like well enough to steer it.

• You lead through influence and clarity rather than process, across the organization and within your own squad.

• Direct, low-ego and pragmatic.

• Veterinary, healthcare or medtech software experience.

• A clinical background - vet, vet tech, vet nurse or practice manager before product. If you've lived the consultation, you'll feel right at home.

• Experience shipping AI-assisted features.

What’s in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎

In addition, we offer:

• The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare

• Competitive compensation and benefits

• Learning and professional growth opportunities

• The tools you need, and enjoy using

• Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person. 

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