Store Supervisor

Miami, FL

Why this role matters

Whizz has opened a new e-bike delivery store in Miami, and we're hiring two Store Supervisors to run it 7 days a week. You're the on-site leader and dispatcher: you keep the store safe, organized, and accountable, own its inventory and equipment, and dispatch and manage our W-2 delivery couriers, from putting them on shifts to keeping them in the right zones and helping them when problems come up. The store is open about 10:00 AM to 8:00 PM, and you work alternating 3- and 4-day weeks so weekends are shared fairly.

What you’ll do

• Open and close the store using a written checklist, and keep the space clean, safe, and organized: labeled storage, safe battery charging, clear walkways, and safety equipment in place.
• Check couriers in and out, hand out e-bikes, and receive them back at the end of each shift, documenting every check-out and return.
• Swap and charge batteries, and keep the battery area organized.
• Build and confirm the courier shift schedule, and fill open slots when someone cancels or doesn't show.
• Track attendance in real time: confirm who has arrived, who is late, and who is a no-show, and make sure couriers are logged in on time, on the correct shift, and in the correct delivery zone.
• Monitor active couriers on the delivery platform during the shift and move people between areas when demand shifts.
• Help couriers with problems on the road and at the store: app and account issues, bike or battery trouble, order and pickup problems, and safety concerns, and escalate to management when needed.
• Coach couriers on performance metrics (on-time delivery, acceptance, and hours worked) and flag repeat issues to management.
• Own inventory and asset accountability for e-bikes, batteries, chargers, spare parts, tools, and equipment issued to couriers: keep records accurate in our inventory system, run regular counts and audits, and resolve discrepancies quickly (our goal is 100% accuracy).
• Log damaged bikes and coordinate the full bike readiness cycle with the mechanic: diagnostics, repair prioritization, and a final quality check before a bike goes back into service.
• Help prevent loss: control access to bikes and batteries, and report missing or damaged equipment right away.
• Follow and enforce company policies, operating procedures, and safety standards, and hold the team accountable with clear expectations and consistent follow-up.
• Track attendance, bike uptime, inventory accuracy, and hours worked using dashboards and reports, and turn the data into action.
• Hand over open issues, schedule changes, and courier notes to the next supervisor in a short end-of-shift report.

What you’ll need

Required

• Authorized to work in the U.S. and able to pass a background check.
• Available to work weekends and evenings on the rotating schedule.
• Reliable, punctual, and comfortable working alone as the only supervisor on shift.
• Organized: you can follow a checklist and keep accurate counts of bikes, batteries, and parts.
• Hands-on experience with inventory management, stock control, audits, asset tracking, or loss prevention.
• Strong sense of ownership and accountability: you follow procedures, keep accurate records, and hold others to the same standard.
• Comfortable using KPI dashboards or performance-tracking tools and turning the data into practical decisions.
• Clear communicator with couriers, the mechanic, and management, in English (Spanish is a plus).
• Comfortable on a smartphone and computer.
• Able to lift up to 50 lbs and be on your feet for most of the shift.

Preferred

• Experience with bike or e-bike shops, delivery, logistics, or warehouse operations.
• Familiarity with lithium-ion battery handling and charging safety.
• Previous experience supervising or dispatching couriers, drivers, or retail staff.
• Basic bike repair skills.

What Whizz offers

Pay

$22–$24 per hour, W-2 hourly position.

Bonuses

Monthly performance bonus based on business moving factors, such as courier attendance, bike uptime, and inventory accuracy.

Schedule

10-hour shifts, 10:00 AM to 8:00 PM, with a 30-minute unpaid lunch (9.5 paid hours per shift). Alternating weeks of 4 and 3 days, every other weekend off, no overtime: never more than 40 hours a week.

Training

Paid training and support.

401(k)

401(k) retirement plan.

E-Bike Program

Eligible employees can rent a company e-bike for just $1/month after the introductory period.

New market

The chance to help launch and grow the Miami store from the ground up, shaping how it runs and the team around it.

Team

A collaborative, innovative, and growth-oriented environment.

Know what happens next

01

Apply

Choose a role and send the essentials.

02

Meet the team

A practical conversation about the job and your experience.

03

Get moving

For hands-on roles: a skills check, then a clear decision.

Don’t see the right role?

Send us your resume, and we’ll keep you in mind for future opportunities.