Client Relationship Executive

Job Description

Client Relationship Executive

Location: Lancaster (Hybrid)

Salary: £25,000 £30,000 per annum

Job Type: Full-time Permanent

Working Pattern: 35 hours per week Monday to Thursday office-based, with home working on Fridays. Flexible working options considered.

The Opportunity

Are you a commercially minded Client Relationship Executive, Sales Executive, Account Executive or Business Development professional looking to build your career within the Education and Skills sector?

This is an excellent opportunity to join a leading educational organisation where you'll build strong customer relationships, develop existing accounts and identify opportunities to grow revenue across qualifications, assessment and digital learning solutions.

You'll work with a diverse range of education and training organisations, combining relationship management, customer service and commercial awareness to deliver an outstanding customer experience.

About the Organisation

Our client is a leading educational organisation operating across qualifications, assessment, apprenticeships and education technology.

Working with Colleges, Independent Training Providers, Further Education providers, Adult Education organisations, schools, employers and other education partners, they deliver innovative solutions designed to improve learning and development outcomes.

You'll be joining a collaborative organisation that values innovation, customer success and continuous professional development.

The Role

As a Client Relationship Executive, you'll manage and develop customer relationships while identifying opportunities to retain, grow and maximise business across the organisation's portfolio.

Working closely with Commercial Managers and internal teams, you'll play an important role in supporting commercial growth and delivering an excellent experience for customers.

Key responsibilities include:

• Managing a portfolio of customer accounts and supporting retention and revenue growth.

• Building strong relationships with education providers, training organisations and employers.

• Identifying upselling, cross-selling and new business opportunities.

• Maintaining an active sales pipeline and accurate CRM records.

• Managing customer enquiries and ensuring a high standard of service.

• Promoting qualifications, assessment services, apprenticeship solutions and digital learning products.

• Monitoring account activity and identifying opportunities for further growth.

• Working collaboratively with internal teams to deliver a seamless customer experience.

• Supporting commercial forecasting and wider sales activity.

• Attending customer meetings, networking opportunities and relevant sector events.

• Working towards agreed commercial, KPI and service targets.

The Ideal Candidate

We're looking for a proactive and customer-focused commercial professional who enjoys building relationships and identifying opportunities.

You will ideally have:

• Experience in Client Relationship, Sales, Account Management, Customer Success, Business Development or Commercial Support.

• Strong relationship-building and communication skills.

• A consultative and customer-focused approach to sales.

• Experience managing CRM systems and customer information.

• Confidence identifying opportunities to grow and develop customer accounts.

• Strong organisational skills and the ability to manage multiple priorities.

• A proactive, commercially aware and target-driven mindset.

• Good IT skills, including Microsoft Office and CRM platforms.

• An interest or experience within Education, Qualifications, Apprenticeships, Further Education or EdTech would be advantageous.

Benefits

• 25 days annual leave plus bank holidays, birthday leave and Christmas closure.

• Annual Leave Purchase Scheme.

• Competitive pension scheme.

• Hybrid and flexible working opportunities.

• Enhanced family-friendly benefits.

• Learning and development opportunities.

• Cycle to Work and Home & Tech schemes.

• Discounted gym membership.

• Employee wellbeing programme and virtual GP access.

• Modern office facilities with free parking. Reward and recognition initiatives.

Apply Now

If you're an ambitious Client Relationship Executive, Commercial Executive, Sales Executive, Account Executive, Customer Success Executive or Business Development Executive looking to develop your career within the Education and Skills sector, we'd love to hear from you.

Apply today to join an innovative organisation and play a key role in developing customer relationships, supporting commercial growth and delivering high-quality education, qualifications and digital learning solutions.

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