Global Service Desk

Job Description:

Essential Job Functions: • Provide basic technical support in infrastructure services, assisting with routine tasks. • Participate in infrastructure projects and tasks to gain hands-on experience and knowledge. • Support basic monitoring and routine troubleshooting of infrastructure systems. • Work with team members to address infrastructure-related needs and day-to-day operations. • Assist in the development and maintenance of infrastructure documentation. • Show eagerness to learn and grow in a technical role. • Develop foundational technical skills and knowledge. • Follow established best practices and standards in infrastructure service delivery, under supervision.

Basic Qualifications: • Entry level • Typically, 0-1 years of relevant work experience • A strong desire to gain experience in infrastructure technology analysis • A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: • Relevant certifications, such as CompTIA A+, AWS Certified Cloud Practitioner, or Microsoft 365 Certified: Fundamentals, are a plus

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