Technical Implementation and Support Specialist

Are you…

Interested in working for an international and diverse company?

Looking to use your troubleshooting skill?

Looking for a friendly and supporting team?

Flexible and comfortable working in Shifts?

If so, read on!

Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our products empower teams to support and manage the packaging design and print processes for brand owners, retailers, pre-media and trade shops, manufacturers, and converters to provide the most innovative, integrated platform and comprehensive portfolio of tools that intelligently digitize, connect, automate, and accelerate the concept to market processes for every packaged product.

You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.

We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.
The Technical implementation and support specialist is responsible to lead customer implementations, troubleshoot complex technical challenges, and ensure seamless platform adoption. The role offers an opportunity to work on a fast-growing SaaS platform, drive customer success across global markets, and collaborate closely with Product, Engineering, and Customer Success teams. You will own end-to-end implementation, integrations, technical onboarding, and L2/L3 support while helping shape scalable processes for a rapidly expanding customer base and will be located in remote or hybrid set up.

In this role, a typical day will look like:

• Lead end-to-end technical implementation and onboarding of customers on the WCRGO platform, ensuring timely go-live and successful adoption.
• Configure workflows, troubleshoot technical challenges, and support customers with integrations and platform-related requirements.
• Provide L1/L2 technical support, investigate complex issues, and drive timely resolution in collaboration with Product and Engineering teams.
• Manage customer transitions from legacy systems and other platforms to WCRGO, ensuring minimal disruption to business operations.
• Conduct technical training sessions, product walkthroughs, and knowledge-transfer sessions for customers and internal teams.
• Identify recurring issues, document solutions, and contribute to improving implementation processes, support documentation, and platform stability.

The essential requirements of the job include:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline.
• 5-7 years of experience in technical implementation, application support, SaaS delivery, or enterprise software environments.
• Hands-on experience with SaaS platform configuration, workflow management, API integrations, and technical troubleshooting.
• Working knowledge of SQL, REST APIs, JSON, and debugging tools to investigate and resolve technical issues.
• Flexibility to work in shifts, based on business requirements.
• Experience working with ticketing and support platforms such as Zendesk, Jira, ServiceNow, or equivalent tools.

Travel: Willingness to travel occasionally for customer implementations, training, and critical technical engagements (approximately 10–15% travel, depending on business requirements).

At Esko, a Veralto Company, innovation comes in every color and never in the same package. Join Esko and see how diversity of people and thought fuels a career journey like no other. Create unique technology solutions for the packaging value chain, bring new ideas to life, make and influence decisions, and experience career growth, rewards, and recognition in our global Packaging & Color organizations.

Esko is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.