Client Services Manager

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that diverse perspectives foster creativity and knowledge to deliver excellence.

Are you a good match?

• You have solid experience in Retail and Client Services, ideally within the luxury sector.
• You demonstrate strong leadership, team management capabilities, and a collaborative mindset to lead cross-functional projects.
• You possess excellent organizational, analytical, and project management skills with the ability to build and deliver realistic roadmaps.
• You are proactive, empathetic, and solution-oriented, with strong interpersonal and communication skills to interact with top management and regional teams.

• You are fluent in English.

What are we expecting from you?

Reporting to the Retail Excellence Director, the Client Services Manager animates and develops the Client Service function from a retail perspective, working hand-in-hand with Métiers teams and the regions. You will play a key role in elevating the client experience and satisfaction across the entire retail network.

In this function, you will:

• Drive and animate the Client Service strategy: Define strategic axes in line with Maison priorities and industry evolutions. Communicate the vision and execute a prioritized roadmap based on business value, operational complexity, and urgency.

• Drive the Maison Client Service offer: Update service offerings and client policies in collaboration with Métiers teams. Establish operational guidelines, ensure procedure compliance across boutiques, and proactively anticipate client experience topics.

• Strengthen tools and digital ecosystem: Identify physical and digital tool requirements to support clients 

• Monitor Activity and operational performance: Track, analyze, and report Client Services performance. Lead operational excellence projects in boutiques and central platforms.

• Manage the team and engage the Community: Lead the central team, collaborate closely with Group teams (RCS), and organize community-building events (seminars, presentations, market visits).

• Act as Client Service Ambassador: Promote a strong "Client Service Culture" across all organizational levels.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process

Send your application online. If your profile matches our search, you will be contacted by the Talent Acquisition Team for an interview. Along the recruitment process, you will meet the Retail Team Management and the HR Manager, Otherwise, you will receive an email to inform you that your application has not been successful.