Position:

E-Commerce Business Analyst (Salesforce Commerce)

Job Description:

Summary

We are looking for an experienced E-Commerce Business Analyst to support Salesforce Commerce Cloud (B2B/B2C) implementation projects for enterprise customers in Japan.

In this client-facing role, you will serve as a project lead, working directly with customers to drive requirements gathering, solution configuration, testing, and successful project delivery. You'll collaborate with global project teams and external partners while enjoying the opportunity to work on large-scale digital commerce transformation initiatives.

What You'll Be Doing

• Lead requirements gathering workshops and document business requirements, user stories, and acceptance criteria.
• Act as the primary point of contact for customers throughout the project lifecycle.
• Configure and test Salesforce Commerce Cloud (B2B/B2C) solutions.
• Support unit testing, integration testing, and user acceptance testing (UAT).
• Independently manage customer discussions and solution delivery activities.
• Collaborate with project teams, offshore support teams, and third-party vendors to ensure successful project execution.
• Conduct sprint demos, end-user training, and post-go-live support.
• Support pre-sales activities, including customer presentations and solution demonstrations.
• Work onsite at customer locations when required.

What We Are Looking For

• Bachelor's degree or above.
• 8+ years of experience as a Business Analyst, Product Owner, Functional Consultant, or similar role.
• Hands-on experience with Salesforce Commerce Cloud (B2B and/or B2C).
• Experience delivering at least 3 end-to-end Salesforce Commerce Cloud implementation projects.
• Strong experience in:
  • Requirements gathering and business analysis
  • Solution configuration
  • Functional and UAT testing
  • Customer and stakeholder management
• Ability to work independently and lead customer-facing discussions.
• Experience working with multiple stakeholders, vendors, and global teams.
• Fluent Japanese and English communication skills.
• Salesforce Commerce Business Analyst Certification is a plus

What's In It For You

• Competitive compensation package.
• Flexible working hours.
• Possibility of remote or hybrid working arrangements.
• Opportunity to work on large-scale Salesforce Commerce Cloud projects.
• Exposure to advanced digital commerce technologies.
• Strong career growth opportunities.
• Extensive learning and development programs within a global organization.
• Collaborative and multicultural work environment.

About Arrow

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 148 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of USD $30.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com.

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/.

For more job opportunities, please visit https://careers.arrow.com/us/en

Location:

JP-Tokyo, Japan (Atago Green Hills Mori)

Time Type:

Full time

Job Category:

Engineering Services