Specialist - Integrated Portfolio Services - Middle Office

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Senior MANAGER, Integrated portfolio services

Founded in Chicago in 1889, Northern Trust is one of the world’s leading financial institutions. We specialise in providing asset servicing solutions and asset management to both institutional and personal clients. The delivery of products and services to this client base is supported through a network of offices around the globe.

Role

The job involves managing the Middle Office division. The team looks after Funds for numerous Fund Management clients.  The role includes close supervision of the team, effectively handling escalations as well as communicating with internal and external stakeholders, providing leadership for the team and ensuring an inclusive working atmosphere at all time. The manager conducts the performance management process, identifies training and development needs, and establishes performance standards for the division/unit. Makes staffing decisions, and ensures resources are available to accomplish priorities.  Key decision-maker for the salary review process for the division.  Participates in developing division strategic plan and sets goals and priorities based on the direction set for the unit; follows through to ensure that objectives are met.  Develops unit(s) budget and manages the expenses for the division/ unit.  Provides leadership and guidance to staff, fostering an environment that encourages employee participation, teamwork, and communication. Responsibilities shall include (but not be limited to) personnel management and resource planning, ensuring compliance with the daily SLAs, internal relationship management and compliance/risk management, group business plan preparation, strategic planning and implement change review  initiatives, and performance management.

PEOPLE MANAGEMENT

•        Lead and grow a team of 100+ partners serving global clients.

• Create a culture of ownership, excellence, engagement and collaboration.

• Coach managers and staff, set clear expectations and establish development plans.

• Support career development and internal and global mobility.

• Apply fair, evidence-based recognition, reward and development decisions.

• Foster an inclusive environment built on trust, respect and shared purpose.

• Collaborate across functions and support wider business priorities.

• Promote open communication, teamwork and collective accountability.

• Manage performance, career development and disciplinary processes.

• Align staffing, capacity, skills and leadership coverage with business priorities.

• Provide leadership input to salary reviews and other key people decisions.

• Ensure training, succession planning and workforce standards are implemented.

• Set goals and priorities, monitor delivery and ensure timely, accurate completion.

• Address performance issues promptly and recognise strong contribution.

• Influence peers and senior stakeholders to implement change.

RISK MANAGEMENT

• Identify, assess, monitor and control operational and business risks, addressing issues early to maintain quality and efficiency.

• Ensure robust controls, business continuity planning and testing are in place and operating effectively.

• Make risk-informed decisions and delegate activities to appropriately skilled and competent staff.

• Ensure compliance with applicable laws, regulations, corporate policies, local standards and service agreements.

• Promptly own, remediate and escalate risk issues, supported by sustainable corrective actions and transparent reporting.

• Strengthen the control culture through clear accountability, effective oversight and learning from incidents and near misses.

• Support audit, compliance and governance requirements through accurate documentation, evidence and management oversight.

• Improve resource efficiency while protecting the Northern Trust brand.

PROCESS MANAGEMENT

• Meet financial targets and protect divisional margins.
• Identify, control, remediate and escalate operational risks.
• Execute the strategic direction of the business.
• Lead complex, cross-functional initiatives through implementation.
• Apply deep business and functional expertise to key decisions.
• Partner across functions to improve efficiency, effectiveness and productivity.
• Manage staffing, expenses and divisional salary reviews.
• Translate divisional strategy into goals, priorities and measurable outcomes.
• Build an engaged, collaborative and accountable team culture.
• Advise senior leadership on Hedge Fund Administration strategy and performance.
• Drive continuous improvement, automation and best-practice adoption.
• Deliver services and migrations within agreed quality and timeliness standards.
• Maintain complete, current BPTRM documentation and approvals.
• Track incidents and errors, strengthen controls and embed lessons learned.
• Coordinate globally to ensure consistent client delivery, transitions and shared services.

• Support local initiatives covering inclusion, engagement, training and business resource councils.
• Oversee service delivery across clients and geographies.
• Set clear service standards, governance and accountability.
• Resolve complex escalations through coordinated action and clear communication.
• Balance client, business and operational priorities in decision-making. 

Transformation and continuous improvement

·       Lead complex initiatives involving multiple disciplines, stakeholders and ambiguous issues, maintaining focus on outcomes and controlled execution.

·       Use data, operational insights and stakeholder feedback to identify root causes, simplify processes and improve productivity and service quality.

·       Partner with technology, change and business teams to shape and execute transformation priorities, including automation and scalable operating practices.

·       Promote adoption of change by clarifying the purpose, expected outcomes, ownership and measures of success.

ACCOUNTABILITIES

•        Employees are required to comply with the regulatory regime in which Northern Trust operates as appropriate to the above roles

•        Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organized and controlled

•         Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties
Generating efficiencies within the team and effective utilization of resources

•        Demonstrate high ethical standards.

Skills

•        Be able to mentor through confidence and approachability

•        Good analytical, numerical and reasoning skills

•        Time management and delegation skills

•        Approachable and able to promote teamwork through creative solutions

•        Self-starter with the ability to function independently in a fast-paced, dynamic and demanding environment.

•        Proficiency in Microsoft Excel, Word and PowerPoint presentations

•        Excellent spoken and written English and the ability to write business correspondence.

•        Proactive and capable to handle multiple tasks under extremely time sensitive conditions.

•        Excellent team management and motivation skills

•        Demonstrating that planning activities and decision-making are done with the appropriate consideration for the level of risk involved

QUALIFICATIONS:

•        Bachelor’s degree with emphasis in Finance ,Accounting, Master degree a plus

•        Minimum 17 years of work experience in financial services industry with at least 10+ years in Middle office background

•        Extensive experience across middle-office and/or back-office functions, with a solid understanding of the full transaction lifecycle and operational dependencies.

•        Strong analytical skills, capable of dissecting complex workflows and identifying opportunities for simplification, automation, and control improvement.

•        Demonstrated ability to lead cross-functional projects in a global context, with sensitivity to organizational change, regional dynamics, and stakeholder needs.

•        Comfortable working across business, technology, and control teams, with strong communication and relationship-building skills.

•        Preferably, someone who has managed span of 70+ people at a VP or SVP band

•        Proven ability to translate abstract problems into structured solutions and present insights to both technical and non-technical audiences.

•        Good understanding of trade economics related to various financial product transactions is an addition.

•        Experience with Hedge Funds, Custody, Investment Management and/or Financial Services strongly preferred

•        Ability to communicate in the big picture but working with close attention to details and accuracy

•        Should be flexible for shifts and extended working hours.

•        Strong knowledge of the financial markets, instruments and back office functions.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees.  In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.