On behalf of our client, we are looking for a detail-oriented and proactive IT Service Portfolio Coordinator to support the development and ongoing maintenance of a comprehensive IT Service Product Portfolio on SharePoint.
In this role, you will be responsible for coordinating portfolio-related activities across Technology and Product Management teams, ensuring high-quality documentation, structured content management, and accurate service portfolio governance. Acting as a central point of contact between stakeholders, you will help drive the successful maintenance and continuous improvement of the IT service catalogue while ensuring consistency, transparency, and operational efficiency.
Key Responsibilities
- Stakeholder Coordination & Data Collection
- Collaborate with Technology and Product Management teams to gather information for new and existing services.
- Follow up with subject matter experts to ensure timely delivery of portfolio content.
- Coordinate review cycles, approvals, and sign-off processes for service documentation.
- Track outstanding actions and escalate blockers when necessary.
- Act as the primary point of contact for portfolio-related information requests.
- Template Population & Documentation
- Create and maintain service descriptions using standardized templates, including service scope, benefits, SLAs, and technical information.
- Develop customer-facing success stories based on input from project teams and stakeholders.
- Ensure all documentation meets quality, consistency, and branding standards.
- Continuously improve templates and documentation processes together with Product Management teams.
- Progress Tracking & Task Coordination
- Monitor portfolio build-out progress using SharePoint and Excel-based tracking tools.
- Coordinate activities across multiple stakeholders, ensuring clear ownership and deadlines.
- Prepare regular status reports highlighting progress, risks, and next steps.
- Identify opportunities to improve documentation and content management processes.
- SharePoint Administration & Content Management
- Maintain and administer the ICT Service Product Portfolio within SharePoint.
- Manage SharePoint sites, lists, libraries, pages, and content structures.
- Apply and maintain metadata standards, naming conventions, and folder structures.
- Monitor portfolio content quality, completeness, and accuracy.
- Configure permissions, access rights, and content approval workflows.
Requirements
- Bachelor's degree or equivalent professional experience.
- 2+ years of experience in content management, portfolio coordination, administration, or a similar role within an IT or technology-driven environment.
- Proven experience working with SharePoint administration, including lists, libraries, and content management.
- Excellent written and verbal English communication skills (C1 level or higher).
- Strong organizational skills with exceptional attention to detail.
- Ability to manage multiple stakeholders, priorities, and deadlines simultaneously.
- Experience working with structured documentation and template-based content creation.
Advantageous
- Familiarity with ICT products, managed services, or service portfolio environments.
- Knowledge of service management frameworks such as ITIL.
- Previous experience in project coordination or PMO activities.
- German language skills.
- Experience with Microsoft Teams and Power Automate.
- Advanced proficiency in Microsoft Excel, Word, and PowerPoint.
Qualifications
- Experience coordinating inputs and activities across multiple departments and stakeholders.
- Strong documentation and content governance capabilities.
- Ability to maintain structured and accurate information within collaboration platforms.
- Experience tracking project progress, managing workflows, and producing status reports.
- Strong problem-solving skills and a continuous improvement mindset.
- Ability to work independently while maintaining close collaboration with cross-functional teams.
What We're Looking For
- Excellent communication and stakeholder management skills
- Strong attention to detail and a highly organized approach to work
- Ability to manage multiple priorities in a fast-paced environment
- Proactive and solutions-oriented mindset
- Commitment to accuracy, consistency, and documentation quality
- Strong ownership and accountability
- Ability to collaborate effectively across technical and non-technical teams
