Senior Product Manager - Onboarding & Enterprise Admin

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 55+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Latin America, Australia, and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

Nordhealth is building the future of veterinary practice management software. Provet is used by thousands of clinics across Europe and beyond, including some of the largest veterinary groups in the world - and we're just getting started.

When a clinic decides to move to Provet, it can take months before they are properly up and running. Twenty years of clinical and financial history has to come across from their old system. The practice has to be configured to match how they actually work. And their team has to be confident enough to open on Monday morning and treat animals without thinking about the software. Today, most of that depends on expert hands.

That is the problem you will own: getting clinics up and running faster. Part of what makes it hard is that our largest groups can't yet run Provet centrally, so too much gets configured site by site. That's why this role covers enterprise admin too.

We think the answer is mostly product. Sensible defaults, so that most clinics work well from the moment they open the box. Simpler configuration, so that setting up a practice does not require someone who has done it fifty times before. And none of it at the cost of depth - Provet is a powerful system used all day by people who know it inside out, and that is exactly why they choose us. Less complexity, same capability.

This is a high-visibility role with a clear goal and a hard problem behind it. Every week of setup is a week a practice spends straddling two systems, and a week before they get any of the value they signed up for! 🚀

What You'll Own

• Own the problem space for how clinics get set up, and the two numbers that go with it: how long it takes, and how well it goes.

• Own your roadmap. You decide what your team works on, based on what you learn from customers, from the people who do this work today, and from the data. We agree the outcome with you and then get out of your way.

• Lead a cross-functional squad. You'll work day to day with engineers and designers, bringing them into the problem rather than handing over specs. The best ideas here will come from the engineer who knows every setup script and the designer who watched a practice manager set up their team’s rota for the first time.

• Work the way good product teams work. Test a hypothesis, ship something small, learn from it, go again. There is no silver bullet here - this gets solved by a lot of small improvements across different parts of the product, and part of the skill is spotting and sequencing them well. We would rather put something imperfect in front of ten clinics next month than a perfect plan in front of a steering group.

• Treat internal teams currently managing onboarding as your first customer. Implementation, support and customer success have years of knowledge and a whole layer of scripts and internal tools they built to make setup manageable. Shadow their work, build the measurement that shows where setup actually gets stuck, and redesign the product so those workarounds are no longer needed.

• Make it work for a single clinic and a group with hundreds of sites. They arrive in completely different ways. For groups, enterprise admin is yours: decide what's controlled centrally, what cascades down to regions and sites and what stays local, then build one consistent way of doing that across the product rather than another one-off.

• Keep everyone honest - your team, your stakeholders and leadership - with a clear read on progress, risk and what you have chosen not to do.
  

What We're Looking For

This is a senior role and we are setting the bar high. We need someone who has worked on a problem like this before and can get moving quickly.

• 3+ years in product management, including time in B2B software.

• You have owned a complex, cross-cutting domain - and turned a manual, expert-dependent process into a product.

• You have owned admin, hierarchy or multi-site configuration for B2B customers with complex organizational structures.

• You have delivered initiatives that depended on other teams, with real deadlines and visible stakes.

• You have built strategy in ambiguous situations rather than executing someone else's plan.

• An instinct for ruthless simplification.

• You read workarounds as evidence. A script or a spreadsheet is rarely the right answer, but it almost always points at the real gap in the product. The workarounds got us here, and the next step is building them into the product.

• The background and judgment to lead a team through hard technical problems. You are not the architect and you do not need to write code, but you have delivered difficult technical work before and you know what good looks like well enough to steer it.

• An operator's instinct for efficiency. You are drawn to the question of why something takes six weeks when it could take six days.

• You lead through influence and clarity rather than process, across the organization and within your own squad.

• Comfortable making good calls where there is no right answer and the data only gets you halfway.

• AI-native in how you work. You use AI to pull insight out of support tickets, implementation notes and feedback, and to move faster as a team.

• Direct, low-ego and pragmatic.

• Veterinary, healthcare or medtech software experience.

• Experience with large rollouts or multi-site customer implementations.

• Experience replacing legacy systems for customers with complex data.

What’s in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎

In addition, we offer:

• The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare

• Competitive compensation and benefits

• Learning and professional growth opportunities

• The tools you need, and enjoy using

• Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person. 

Recruitment Fraud Alert

Nordhealth only communicates with candidates through our Applicant Tracking System (Teamtailor: @ finnishnetsolutions.teamtailor-mail.com) or via official @nordhealth.com emails (e.g. name.surname@nordhealth.com or careers@nordhealth.com). We post roles only on our Careers page, LinkedIn, and trusted job boards. Contact from any other source should be considered suspicious. If you are contacted by someone claiming to represent Nordhealth and you are unsure of their legitimacy, please contact us directly at careers@nordhealth.com. Your safety and trust are very important to us!