Join a fast-growing cybersecurity company specializing in world-class privacy and security solutions. Operating as a fully remote global team, we are on a mission to protect digital lives and ensure anonymity for millions worldwide. We are vocal advocates for civil rights, digital freedom, and an uncensored online culture.

What you will do:

Provide customer support online via email and chat (no calls).
Process incoming requests.
Analyze the reasons for contacting and provide technical support.
Identify cause-and-effect relationships and find refined solutions in both routine work and complex tasks.
Effectively interact with customers and the internal team.
Prepare reports.

What we are looking for:

1+ year of experience in support.
Punctuality, stress-resistence.
Ability to work in a multitasking environment.
Experience with ticket systems.
Attention to detail, independence in searching for information, analytical thinking, and a desire to find ways to optimize processes.
Confident computer skills, experience with MS Office programs.
Strong communication skills and a willingness to help people.
English level B2+

What We Offer

Build personal AI agents using our premium infrastructure.
Absolute freedom to work from any location. (GMT+1– GMT+5)
Rotating shift schedule 2/2 (both day and night shifts available, from 6 AM to 6 PM / from 6 PM to 6 AM)
Internal R&D opportunities.
Paid time off and sick leave.
Direct impact on a massive, world-class B2C product.
A collaborative environment with some of the best minds.

If this sounds like you, we’ve been waiting for you! Let’s build the future of digital freedom together.

Вакансии в IT Consult

Вакансии

Customer Support manager

Вакансии в IT Consult

Вакансии

Customer Support manager