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В организацию ООО "БизонСнаб" требуется старший руководитель отдела по работе с клиентами. Сфера b2b. Работаем с организациями и гос. заказчиками.

Обязанности:

Созвон с действующими клиентами по решению проблем
Контроль и ведение главной корпоративной почты
Решение в досудебном порядке конфликтных ситуаций
Работа с претензиями: претензии нашей организации/претензии к нашей организации
Контроль работы менеджеров по работе с клиентами
Административное сопровождение: ведение отчетности, CRM, взаимодействие со смежными отделами.

Требования:

Стрессоустойчивость. Очень нужный навык, так как клиенты частенько истерят. Надо сохранять хладнокровие
Умение отстаивать свою позицию и интересы компании. Продавливать нужные условия.
Коммуникабельность
Опыт на руководящей позиции
Рабочее место без шумов: ПК/Ноутбук, стабильный интернет, гарнитура.

Условия:

Работа удаленно с ноутбука
График 5/2 с 8-00 до 18-00
Зп от 80 000р на руки до 120 000р в месяц

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