Service Intelligence & Insights Lead

Job Title: Global Business Performance Analyst

Function/Department: Strategy Office / Global Services

Reports to: Senior Director Service Strategy and Portfolio

Location: Onsite - Westerville, OH

Job Summary

The Service Intelligence & Insights Lead, reporting to the Senior Director Service Strategy and Portfolio, will play a key role in driving the identification, the governance, and the adoption of strategic business analytics across the organization. Working closely with the Senior Director Service Analytics, the regional leadership teams, functional leaders, and business stakeholders, the role will ensure that key performance indicators (KPIs) and business metrics are consistently defined, harmonized, measured, and reported to enable effective performance management. This will support continuous improvement ensuring alignment and actionable insight across the global Service organization.

This position focuses on the governance and operationalization of business analytics rather than the design or development of new metrics with a specific priority on Growth and Sales.

Responsibilities:

• Lead the governance and adoption of the Business Unit's strategic performance measurement framework.
• Ensure consistent business interpretation and application of approved KPIs and business metrics across all regions.
• Drive harmonization of business reporting standards, analysis methodologies, and measurement processes globally.
• Partner with the Senior Director Service Analytics, the regional and functional stakeholders to identify reporting gaps, data quality issues, and opportunities to improve performance visibility.
• Establish and maintain governance processes to ensure ongoing compliance with approved KPI definitions and reporting standards at all organizational levels.
• Monitor performance trends and provide actionable business insights to support strategic decision-making.
• Create and maintain documentation for analytics definitions, performance analytical processes, and governance processes
• Coordinate regular performance reviews and facilitate discussions on business outcomes, operational effectiveness, and improvement opportunities.
• Support the development of executive-level dashboards, reports, and presentations for senior leadership.
• Identify continuous improvement initiatives related to business performance management, reporting efficiency, and analytical processes.
• Support strategic planning, business reviews, and transformation initiatives through fact-based analysis and performance insights.
• Support the adoption of new governance practices through communication, training, and stakeholder alignment
• Act as a central point of contact for KPI governance across the global organization.

 

Recommendations and Execution:

• Ability to self-manage multiple projects and work streams in a dynamic international environment.
• Work collaboratively and support multi-departmental efforts and projects.
• Communicate effectively across the organization and be flexible in managing diverse tasks and assignments.

 

Requirements:

• Degree in Business Administration, Economics, Engineering, Finance, Data Analytics, or a related field.

• 3+ years of experience in business analysis, strategy, performance management, business intelligence, or related analytical roles.

  Core Competencies:

  • Proven ability to work effectively across multiple geographies, cultures, and functional teams.
  • Advanced analytical and problem-solving skills with strong attention to detail.
  • Ability to translate complex data concepts into clear, actionable recommendations
  • Experience with business intelligence and reporting tools (e.g., Power BI or similar).
  • Strong knowledge of Excel and data analysis techniques.

   

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

 

OUR CORE PRINCIPLES: Safety.  Integrity.  Respect.  Teamwork.  Inclusion.

 

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

 

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

 

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs.  Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.  

 

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

 

Equal Opportunity Employer 

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.

 

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