Partner Solutions Architect

Ready to be a Titan? 

We are seeking a Partner Integration & Certification Architect for our App Marketplace program, with 3-5 years of experience driving the development of the partner ecosystem. In this role, you will build and enhance integration frameworks, recommend integration approaches and API-based solutions to partners and customers, and ensure a seamless development experience.

This impactful role requires proactive leadership and the ability to independently drive large, cross-functional product initiatives. This critical role will underpin our efforts to delight our ecosystem partners. 

What you'll do: Key Responsibilities:

Partner Technical Enablement: Advise third-party developers and partner teams on best practices for designing, building, and integrating apps using our APIs. Review partner solution architecture and integration plans. Support partners with hands-on troubleshooting (e.g., using Postman to debug API requests)

API Solutioning Support: Review partner technical architectures, propose scalable and secure integration solutions, and help troubleshoot implementation challenges.
 

App Certification: Lead the technical certification process for partner apps before publishing them on our App Marketplace; ensure apps meet functional, security, and compliance standards. Validate app compliance with security, quality, and functional requirements. Document and communicate feedback clearly to partners; help them remediate issues. Maintain records of certification progress and partner technical status.

Technical Documentation & Guidance: Help partners understand API documentation, Postman collections, and other integration tools. Contribute to or improve technical documentation, integration guides, and Postman collections. Run technical workshops or office hours for partner enablement when needed

Cross-team Collaboration: Work with internal product, engineering, and marketplace operations teams to continuously improve certification criteria and partner onboarding experience. 

Technical Advocacy: Capture partner feedback and provide insights to improve API offerings and partner experience.

What you'll need: 

• Strong hands-on experience with RESTful APIs, including API design, testing, and troubleshooting

• Proficiency using Postman for API testing and documentation

• Solid understanding of authentication frameworks (e.g., OAuth 2.0)

• Experience advising external technical teams or customers on integration projects

• Strong problem-solving and communication skills

• Familiarity with app marketplaces, SaaS ecosystems, or partner integrations is a plus

• Strong persuasive communicator; able to effectively engage with different work styles and both technical and non-technical audiences

• Strong writing, presentation, and project planning skills

• Self-motivated, goal-oriented, with excellent organizational skills

• Proven ability to deliver on commitments and timelines

• Demonstrates leadership qualities: professionalism, positive attitude, proactivity, critical thinking, strategic thinking, and influence

• Excellent communication skills to explain technical topics clearly to external partner engineers and business stakeholders

• Ability to manage multiple partner relationships and deadlines simultaneously
  Collaborative mindset to work cross-functionally

Qualifications

• 3-5 years in a technical role involving API integrations, solutions engineering, partner enablement, or technical account management

• Prior experience working directly with external partners or customers on integrations

• Familiarity with SaaS ecosystems and app marketplaces preferred

• Strong problem-solving and analytical skills

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience)

 

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

Our Commitment to Inclusion:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

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A Note on the Application & Hiring Process:

This position advertised is for an existing vacancy. We are currently seeking a qualified candidate to fill this position and will be reviewing applications on a rolling basis.

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Compensation Disclosure:

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. The expected compensation for this role for candidates residing in Canada is between $78,400 CAD - $117,600 CAD. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits. This position may also be eligible for a bonus.

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Personal Information:

ServiceTitan collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as for legal compliance. You can review further details of such collection and use in our Privacy Policy