Solutions Engineer - Japan
Solutions Engineering & Professional ServicesHybrid Remote,
Tokyo ,
Japan
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Description
About the Role We’re seeking a sharp, trusted, and highly autonomous Solutions Engineer to help drive NinjaOne’s expansion into the Japan market. This is a builder role; an opportunity to shape how we engage customers, scale technical wins, and define what great looks like in pre-sales across Japan. You will own the full technical sales cycle—from discovery and solution design through proof-of-concept and implementation while partnering closely with Account Executives and Partner Managers to influence deal strategy and deliver real-world impact. This role combines strong pre-sales ownership with post-sales collaboration, ensuring customers are not only won effectively, but set up for long-term success. You will also play a key role in building repeatable processes, technical assets, and feedback loops that help scale NinjaOne’s presence in the region.
Location – Hybrid/ Remote in Tokyo, Japan
What You’ll be Doing - Own the full pre-sales technical experience for enterprise and mid-market accounts in Japan—from discovery through demo, architecture design, and proof-of-concept
- Partner closely with Account Executives and Partner Managers to align technical solutions with customer business goals
- Deliver high-impact product demonstrations and technical presentations tailored to a range of stakeholders (IT admins through to executives)
- Guide customers through evaluation, implementation planning, and best practices to accelerate time-to-value
- Collaborate with Customer Success and onboarding teams to ensure successful adoption and long-term outcomes
- Support technical validation for RFPs/RFIs and contribute to proposal content where needed
- Act as a strategic bridge between Sales, Product, and Engineering—surfacing customer feedback, identifying gaps, and influencing future development
- Build and maintain scalable technical assets such as demo environments, playbooks, and reusable content
- Represent NinjaOne at customer events, partner engagements, and industry forums in Japan
- Contribute to defining processes, playbooks, and best practices as part of a growing regional team
Technical Requirements - Strong proficiency in Windows environments (registry, services, performance troubleshooting)
- Working knowledge of Linux and/or macOS systems
- Solid understanding of networking fundamentals (DNS, VPNs, firewalls, endpoint security)
- Experience with endpoint management, RMM tools, or ITSM platforms
- Familiarity with scripting (e.g., PowerShell) is preferred
- Comfortable working within complex IT environments and integrating with existing infrastructure
- Experience with tools such as Salesforce, Jira, or similar platforms is beneficial
About You - 5+ years in a Solutions Engineering, Sales Engineering, or technical consulting role
- Strong technical foundation with practical experience in IT operations, systems engineering, or support environments
- Able to communicate effectively with both technical and non-technical stakeholders, including senior decision-makers
- Customer-focused mindset with strong problem-solving ability and attention to detail
- Comfortable operating in a fast-paced, evolving environment with a high degree of ownership
- Self-motivated, organized, and able to manage multiple priorities independently
- Proven ability to build relationships and collaborate across global teams
- Native Japanese speaker with business-level English proficiency (written and spoken)
- Bachelor’s degree preferred but not required
Compensation
This role is eligible for an annual compensation package consisting of a base salary and variable incentive compensation. The expected annual On-Target Earnings (OTE) for this position range from JPY 20,000,0000 – JPY 25,000,000 depending on experience, skills, and qualifications. The specific mix of base salary and variable incentive compensation will be discussed during the interview process.
About Us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love - We are a collaborative, kind, and curious community.
- We honor your flexibility needs with full-time work that is remote.
- We reward your work with opportunities for growth and advancement
- Grow personally and together with one of the fastest growing companies globally
- Develop your skills through our renowned training platform
- Receive competitive compensation
- Collaborate with an amazing international workforce
Additional InformationApplicants must hold valid working rights in Japan at the time of application. We are unable to provide visa sponsorship for this role.
We are an equal opportunity employer in accordance with Japan’s Labor Standards Act and the Act on Securing Equal Opportunity and Treatment between Men and Women in Employment. All applicants will receive fair consideration for employment regardless of nationality, gender, age, disability, or background. We are committed to fostering an inclusive and respectful workplace for all employees.
Disclaimer
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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