Support Analyst – Device Management

Job Description:

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Our 125,000+ people in 70+ countries deliver transformative technologies to help ensure the success, security, and well-being of companies around the world. Learn more about how we deliver excellence for our customers and colleagues at dxc.com.

About the Role

We are looking for a qualified, proactive, and technically skilled Senior Support Analyst – Device Management to join our IT team. This individual will serve as a senior technical specialist responsible for the design, implementation, administration, and support of modern device management solutions, ensuring stability, security, and support for critical business operations.

On a day-to-day basis, this individual will lead the technical design, implementation, and administration of technologies such as Microsoft Intune (Endpoint Manager), Microsoft Configuration Manager (SCCM), and Azure Virtual Desktop (AVD) environments. The role will also provide support for Thin Clients and implement security baselines and Zero Trust concepts across endpoints.

The role also involves resolving complex technical incidents escalated by Level 1 and Level 2 Support teams, performing root cause analysis, and collaborating with cross-functional teams to continuously improve services, following ITIL incident, problem, and change management processes.

Essential Job Functions

• Perform the technical design, implementation, and configuration of Microsoft Intune (Endpoint Manager), including all key functionalities, with a strong focus on Windows Autopilot.
• Perform the technical design, implementation, and administration of Microsoft Configuration Manager (SCCM).
• Design, implement, and administer Azure Virtual Desktop (AVD) environments, including Host Pools, Workspaces, and profile management using FSLogix.
• Configure, maintain, and support Thin Clients, including IGEL, Dell Wyse, HP ThinPro, or similar technologies.
• Implement security baselines, hardening policies, and Zero Trust concepts across endpoints.
• Ensure robust device authentication through MFA and Conditional Access.
• Monitor device compliance, security, and performance using Intune, Azure Monitor, and reporting tools.
• Support testing, validation, and rollout processes for branch offices and business units.
• Diagnose and resolve complex technical incidents escalated by Level 1 and Level 2 Support teams.
• Perform Root Cause Analysis (RCA) and implement permanent solutions to prevent recurring issues.
• Collaborate with cross-functional teams and stakeholders to continuously improve services.
• Support ITIL-based incident, problem, and change management processes.
• Create, maintain, and update technical documentation, operational procedures, and knowledge base articles.

Basic Qualifications

• Proven experience as a Senior Support Analyst in Microsoft environments, with a focus on Microsoft Intune / Endpoint Manager, Azure Virtual Desktop (AVD), and Microsoft Configuration Manager (SCCM).
• Strong expertise in Microsoft Intune, including policies, configurations, Autopilot, compliance, and administration.
• Strong expertise in Microsoft Configuration Manager, including infrastructure, policies, imaging, rules, and patch management.
• Strong expertise in Group Policy, including creation, configuration, and permissions.
• Experience with VDI solutions such as Azure Virtual Desktop, Citrix, or AWS WorkSpaces.
• Hands-on experience with Thin Clients such as IGEL, Dell Wyse, HP, or equivalent technologies.
• Solid knowledge of Azure Active Directory, identity, and access management.
• In-depth knowledge of endpoint security, hardening, and Zero Trust concepts.
• Experience with PowerShell for automation, administration, and troubleshooting.
• Understanding of networking concepts, including VPN, DNS, connectivity, and requirements for VDI environments.
• Experience with infrastructure migration or modernization projects.
• Strong analytical skills and the ability to troubleshoot and resolve complex technical issues.
• Fluent English.

Other Qualifications

• Microsoft certifications in Azure, Intune, AVD, Configuration Manager, or related technologies.
• Experience working with hybrid environments, including on-premises and cloud infrastructure.
• Familiarity with ITIL processes and best practices.
• Knowledge of DEX (Digital Employee Experience).

Why DXC? / Life at DXC

DXC fosters a culture of inclusion, learning, and corporate responsibility. We offer competitive benefits, including health, dental, and vision coverage, wellness programs, retirement savings plans, paid holidays, and more. Learn more about our values and ethics at DXC Corporate Responsibility.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while providing flexibility to support well-being, productivity, individual work styles, and personal circumstances. We are committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.