Experienced collections professional with insurance domain knowledge and direct client-facing exposure. Skilled in managing premium collections, account reconciliations, aging review, dispute resolution, cash application coordination, and stakeholder management. Proven ability to collaborate with brokers, insureds, underwriters, and internal teams to ensure timely collections, reduce outstanding balances, and improve cash flow. Strong communication, analytical, and relationship management skills with a focus on service excellence and process compliance.
- Manage and monitor outstanding premium receivables to ensure timely collections.
- Conduct regular follow-ups with brokers, insureds, and clients regarding overdue balances.
- Build and maintain strong relationships with internal and external stakeholders.
- Investigate and resolve payment discrepancies, unapplied cash, and collection-related queries.
- Coordinate with Underwriting, Finance, Cash Application, and Operations teams to resolve billing and payment issues.
- Review aged debt reports and prioritize collection efforts to minimize outstanding balances.
- Maintain accurate collection notes, account status updates, and audit-compliant documentation.
- Prepare and present collection status, aging reports, and escalation updates to management and clients.
- Support month-end close activities through timely collection and reconciliation of accounts.
- Ensure adherence to company policies, regulatory requirements, and service-level agreements (SLAs).
- Escalate high-risk or long-outstanding accounts and recommend appropriate action plans.
- Participate in client meetings and provide professional support for collection-related discussions.
- Bachelor's degree in Commerce, Finance, Accounting, Business Administration, or a related field.
- 4-7 years of experience in Collections, Accounts Receivable, Credit Control, or Insurance Operations.
- Prior experience in the Insurance/Reinsurance industry preferred.
- Experience interacting directly with clients, brokers, or external stakeholders.
- Strong understanding of Accounts Receivable (AR), collections processes, reconciliations, and cash application concepts.
- Proficiency in MS Excel and financial reporting tools.
- Excellent verbal and written communication skills.
- Strong analytical, problem-solving, and negotiation abilities.
- Ability to manage multiple accounts and meet collection targets within deadlines.
- Experience with ERP systems (e.g., SAP, Oracle) and insurance platforms is an added advantage.
Preferred Skills:
- Stakeholder and client relationship management.
- Understanding of insurance premium collection processes.
- Ability to identify and resolve payment disputes efficiently.
- Strong attention to detail and process compliance mindset.
