Client Service Manager

Responsibilities

• Build strong client relationships by understanding their needs and proactively addressing concerns.
• Identify growth opportunities in small to midsize accounts to drive value.
• Analyze reports from the client’s perspective and resolve issues with internal teams.
• Manage multiple accounts efficiently, ensuring timely deliverables and clear communication.
• Collaborate with internal teams (MPO, Growth, Planning) to align projects with client expectations.
• Present campaign insights concisely, making data actionable.
• Stay proficient in digital ad platforms (DV360, META, Google Ads) and adapt quickly to new tools. Identify and resolve campaign challenges proactively.
• Stay flexible to client needs and market trends while continuously learning and innovating.

Requirements

• Willingness to work full-time (40 hours/week).
• Relevant Bachelor's or Master's degree.
• 5+ years experience in an Account Management role (agency background a huge plus).
• Working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and project management tools/apps.
• A proactive and eager attitude.
• Ability to cope with a varied volume of work and occasional time pressure.
• Excellent organizational skills – always two steps ahead.
• Ability to work well independently and in a team environment.

Conditions

• Competitive salary.
• Work from anywhere – fully remote and flexible hours to suit your lifestyle.
• Unlimited PTO – Take the time you need, whether it's for vacation, sick days, personal time, or paid holidays.
• Growth-focused environment – access to learning resources and clear pathways for advancement.
• Fun team events: Join our online cooking classes, yoga sessions, and more – all from home!
• A Culture of Trust – Say goodbye to bureaucracy and micromanagement; we focus on results, not processes.

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