Practice Manager

Job Description:

Practice Manager

Based Onsite - Stratum Clinic – Wokingham (RG40 1XS)

Permanent | Full time (40 hours)

Competitive Salary

We make health happen

At Bupa, we're focused on helping people live longer, healthier, happier lives. As a Practice Manager, you'll play a pivotal role in leading the day-to-day operations of a busy healthcare clinic, ensuring exceptional patient experiences, outstanding clinical governance, and strong commercial performance. You'll lead multidisciplinary teams, drive continuous improvement, and create a culture where both patients and colleagues can thrive.

This is an exciting opportunity for an experienced operational leader who combines strong people management skills with commercial awareness and a passion for delivering high-quality healthcare services.

How you’ll help us make health happen

• Lead and manage the overall performance and day-to-day operations of the clinic, ensuring safe, effective and efficient service delivery.
• Drive exceptional patient experiences by using patient feedback, complaints and service insights to deliver continuous improvement.
• Take ownership of clinic performance, identifying opportunities to improve productivity, reduce costs and grow revenue across service lines.
• Develop strong relationships with corporate clients, stakeholders and local partners, supporting business growth and service development opportunities.
• Lead and inspire clinical and non-clinical teams, creating a high-performing and engaged workforce.
• Use colleague engagement feedback to enhance team culture, performance and retention.
• Ensure full compliance with CQC standards, clinical governance requirements, health and safety legislation and organisational policies.
• Champion quality improvement initiatives and foster a culture of accountability, collaboration and continuous learning.
• Support local marketing initiatives, helping to raise the clinic profile within the local community and generate new business opportunities.
• Act as the CQC Registered Manager where applicable.

Key Skills / Qualifications

• Experience leading operational teams within a healthcare, wellbeing or regulated environment.
• Strong people management experience, with the ability to motivate, engage and develop high-performing teams.
• Demonstrable experience managing business performance, budgets and operational KPIs.
• Good understanding of CQC standards, clinical governance and regulatory compliance requirements.
• Commercially minded with a track record of driving growth, improving efficiency and delivering results.
• Excellent stakeholder management and communication skills.
• Strong problem-solving and project management capability.
• Proficient in Microsoft Office and business systems.
• Eligible to become a CQC Registered Manager or previous experience holding CQC registration is highly desirable.

Desirable:

• Dermatology experience

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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