Success Architect - CRMA (U.S. Citizen)

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

This role will be on US government case support, which strictly requires US citizenship status.

Cloud Success is a specialized team within Customer Success, bringing together customer support engineers, proactive monitoring, specialist product advisors and technical architects. This team not only resolves technical issues but also provides expert guidance on optimizing and leveraging Salesforce technology to drive long-term business success.

Success Architects play a flexible and pivotal role in supporting a wide range of customers. They act as the customer's first point of contact for a mix of reactive and proactive needs. This includes providing frontline technical support (Support), delivering educational 'Guide' sessions to drive feature adoption, and assisting with foundational architectural health checks (basic Architect). They collaborate closely with senior Success Architects and Support Engineers to triage complex issues and ensure customers are on a path to long-term health, bridging the gap between daily challenges and long-term success.

What You'll Actually Be Doing

• As a Success Architects specializing in Sales Cloud, you will:
• Drive Customer Impact – Partner with a portfolio of customers, assessing their implementations and delivering recommendations on common technical issues, feature adoption (Guide), and foundational solution design (basic Architect).
• Lead with Expertise – Serve as a trusted technical generalist, providing reactive and proactive guidance on product best practices.
• Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to customer stakeholders and managers, positioning yourself as a trusted advisor.
• Innovate & Solve Problems – Triage capability gaps and design inefficiencies, resolving common issues directly and escalating complex architectural challenges to senior Success Architects.
• Execute Proven Strategies – Leverage and execute playbooks from Support, Guides, and the Architect team to meet customer needs.
• Build Strong Relationships – Collaborate with internal and external partners, fostering connections that drive customer success, product improvement and overall business growth.

You're Our Person If...

• This role will be on US government case support, which strictly requires US citizenship status.
• Hands-on Salesforce CRM Analytics (CRMA / Tableau CRM / Einstein Analytics) experience, including dataset creation, SAQL/SOQL queries, dashboard design, and embedding predictive analytics into core Salesforce workflows.
• Solution Design & Architecture3-5+ years of hands-on technical experience (e.g., Senior Support Engineer, Technical Consultant, or Senior Salesforce Admin).Strong working knowledge of Salesforce products, platform capabilities, technical governance and best practices.Experience participating in complex implementations and understanding integration principles.Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics and security best practices.Familiarity with industry- or vertical-specific solutions (preferred).
• Communication & LeadershipAbility to assess business objectives, propose solution options and drive stakeholder alignment.Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and technical audiences.Skilled in creating clear, visually compelling design documents for diverse stakeholders.Proven ability to manage customer-facing discussions and explain technical concepts clearly.High proficiency in English.
• Strategic Thinking & Problem SolvingAbility to identify design inefficiencies, recommend optimizations and drive customer transformation.Provide data-driven insights on customer success stories and industry trends.Passion for continuous learning and staying ahead of emerging technologies.Desired Technical Skills
• Sales Cloud ExpertiseStrong functional and configuration knowledge of Sales Cloud features, including opportunity/pipeline management, forecasting, email integration and advanced capabilities such as Einstein Conversation Insights, Sales Engagement and Sales Performance Management.Ability to configure and optimize these features to meet business needs.
• Data Management & IntegrationProficient in understanding and troubleshooting data models, relationships (lookup/master-detail), validation rules and data governance best practices.Experience with data import/export strategies, deduplication, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs, middleware (MuleSoft, Informatica) and third-party connectors.
• Secure & Scalable ArchitectureStrong understanding of role hierarchy, sharing rules, profiles, permission sets and security configurations.Ability to review a customer's security model for common issues.Skilled in identifying common anti-patterns and escalating to senior architects for resolution.
• Salesforce DevelopmentAbility to read, understand, and debug APEX, Visualforce, and Lightning Web Components (LWC).Hands-on development experience is a strong plus, but the primary focus is on configuration and troubleshooting.Familiarity with governor limits and best practices for efficient code execution.
• System Integration & ExtensibilityStrong understanding of integrating Salesforce with other enterprise systems using APIs, middleware and event-driven architectures.Experience working with OAuth, Platform Events, External Objects and tools like Salesforce Connect and Event Relay.Certifications
• Required: Salesforce Admin, Advanced Admin, Sales Cloud Consultant, Platform App Builder, or Platform Developer

Note: this role is office-flexible, and the expectation is to be in office a minimum of 2-3 days per week.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $123,100 - $227,000 annually. 

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.