Failure Investigation Technician I

GROW WITH US:
Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:
Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com

A DAY IN THE LIFE:

Entry-level position that provides technical and process assistance to Sr. Technicians for the evaluation of returned product within an FDA regulated environment. Provides technical knowledge on the electrical and mechanical characteristics of systems and/or integrated circuits, components, sub-components and systems to determine the cause of failure, including the verification of analog and digital performance. Follows methods, processes, procedures and equipment operating procedures to assist the failure investigation process.

Failure Investigation Technicians are also responsible for:

• Performs the failure investigations of returned insulin pumps and disposable devices; documents findings and provides data used for trending.
  • Conducts verification testing of returned medical devices to approved protocols.
  • Reviews product manufacturing history, including rest results, in support of identifying lot to lot correlations for root cause.
  • Investigates component level failure analysis to determine performance and failure modes.
  • Interprets of electrical schematics in support of troubleshooting of electromechanical devices.
  • Reviews failure analysis reports, and recommends corrective actions to the Quality organization.
• Maintains investigation process and analyzes problem logs/trends to identify issues to Failure Investigation Management

• Confirms completion of required training plan before assuming job responsibilities.
• Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.
• Other responsibilities as assigned.

WHEN & WHERE YOU’LL WORK:

Onsite: This position is fully onsite and open to candidates located in San Diego, California. Equipment for the role will be provided and training will occur onsite. 

Schedule: This position will work Monday - Friday from 7:00 AM - 4:00 PM PST.

WHAT YOU'LL NEED:

Knowledge, Skills, and Experience:

• Basic knowledge of the electrical and mechanical theories
• Ability to express technically complicated ideas and explain them to others.
• Able to effectively share information regarding issues in written or verbal form
• Skilled at participating in team cooperation and a commitment to team success.
• Proficient with Microsoft Office and Internet.
• Basic knowledge of electrical and mechanical test equipment
• Familiar with personal protective equipment (PPE) for protecting against blood borne and other bio-hazardous pathogens.

Minimum Education:

• High School Diploma or equivalent required.
• Associate Degree in Electronics Technology, Engineering Technology, Mechanical Technology, or a related technical discipline preferred.
• Equivalent combination of education, technical training, and relevant work experience will be considered.

Minimum Experience:

• 1 years’ experience in a technical role preferably in a medical device manufacturing environment.
• Experience in product development, test, and validation

COMPENSATION & BENEFITS:

The base hourly pay for this position is $20.50 - $23.00. Base pay will vary based on job-related knowledge, skills, experience and  may also fluctuate depending on candidate’s location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes incentive compensation, equity, and a robust benefits package 

Tandem offers health care benefits such as medical, dental, vision available your first day, as well as health savings accounts and flexible saving accounts.  You’ll also receive 11 paid holidays per year, a minimum of 20 days of paid time off (with accrual starting on day 1) and you will have access to a 401k plan with company match as well as an Employee Stock Purchase plan.  Learn more about Tandem’s benefits here!

YOU SHOULD KNOW: 

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a pre-employment screening process comprised of a drug test (excluding marijuana) and background check, which includes a review of criminal history information.

Tandem has good cause to conduct a review of criminal history information of candidates for this position, as this role may involve access to proprietary, sensitive and/or confidential information, including customer protected health information. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers, employees, and stakeholders.

SPONSORSHIP: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

WHY YOU’LL LOVE WORKING HERE:
At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and  supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie.  This is just one of the ways we stay awesome! Explore the benefits and reasons to love Tandem at https://www.tandemdiabetes.com/careers.

BE YOU, WITH US!

We embrace the value that every single one of us brings to the table.  But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway.  Because we want you to be you, with us. 

Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation.  We are an inclusive organization, and we welcome applications from a wide range of candidates.  Selection for roles will be based on individual merit alone. 

REFERRALS:
We love a good referral! If you know someone who would be a great fit for this position, please share! 

APPLICATION DEADLINE: 
The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.

Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow. 

#LI-HJ1 #LI-Onsite