Join us on a journey of endless possibilities

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

Learn more at www.stradaglobal.com

Overall Objective of the Role

The primary responsibility will be to take care of day‑to‑day work allocation to the Payroll Administrator, interacting with the client, attending client calls, passing on process updates to the team members, maintaining weekly and daily reports, and interacting with the Process Manager and the team to improve the process.

• To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees’ salaries
• Respond to requests, queries, and complaints from external customers in a friendly and efficient manner to enhance customer loyalty
• Responsible for efficient resource and time utilization to achieve process deliverables as per the set SLAs
• Would report into the Process Manager and support in process supervision

Main Responsibilities

Strategic

Co•ordinating with the Transition team during the testing phase

Client Handling, Support & Communication

• Communicating with the Onshore team as per requirement
• Handling conference calls on a Monthly / Quarterly basis

Reports

• Report progress at a team level – keep PM updated
• Responsible for ensuring quality documentation is up to date

Resource Management

• Engaging in periodic resource estimation / planning
• Analyzing and forecasting attrition (team level) – inform PM as required
• Controlling attrition / absenteeism / resource utilization
• Responsible for maintaining and updating the team skills matrix & other process documents

Performance Management

• Conducting daily/weekly production feedback sessions – providing feedback on quality and SLA issues and team targets
• Analyzing team performance and identifying training needs / conducting one‑to‑one meetings with subordinates
• Ensuring process / refresher training is conducted as required
• L&D & HR interface – training nominations, RnR nominations – providing inputs to PM
• Appraisals – Midterm/Annual – provide feedback and inputs on team members to PM
• Appraisals – providing feedback to PM

Employee Life Cycle

•• Tracking attendance / absenteeism of the team – inform PM
• Payroll interface – collecting and distributing salary slips/cheques of team
• Ensuring grievances are handled effectively and escalating as required
• Responsible for leave planning
• Conducting one‑on‑one sessions with th Coordinating joining and exit formalities – ID/Login creation, etc., for new team members; resignation formalities – keep PM updated

Production

• Ensuring production through optimal work allocation and monitoring
• Resolving daily queries and problems of team members
• Creating, allocating, and tracking work/jobs using appropriate software as specified – inform PM as required
• Responsible for shift monitoring and control
• Responsible for daily reporting – MOM, etc.
• Collecting team metrics
• Analysis of errors/issues and creation of root cause analysis documents
• Responsible for timely escalation of issues/problems that require PM or client attention
• Ensuring issue resolution
• Providing feedback on quality issues
• Ensuring continuous improvement of team metrics
• Raising calls and coordinating with IT systems to ensure process compliance
• Ensuring quality compliance for all processes handled – checklists, standards, etc.
• Ensuring all process SLAs are met
• Ensuring ISMS compliance for all processes handled
• Adhering to company policies, rules & regulations, work timings, and leave schedules

Requirements

• Graduate from any stream / Diploma holder
• PC literacy – Word and Excel (basic level)
• Good technical knowledge of payroll and payroll systems
• 5 Plus years experience in US/North America Payroll Exp
• Supervisory / team‑handling experience is mandatory

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.