Spotware Systems is looking for an experienced MT4/MT5 Customer Support Engineer to join our growing team on-site in Cyprus 🇨🇾
If you have a strong background in FinTech or Brokerage support, love getting to the root of complex technical issues, and want to work with large-scale trading products — this role is for you!
📍 Key Details
- Location: Limassol, Cyprus (Full Relocation Package provided)
- Format: On-site / Office-based
- Schedule: Full-time, 24/6 rotating shift schedule (after training period)
🛠 What You Will Do
- Provide high-quality B2B technical and functional support to clients and internal teams.
- Investigate and troubleshoot complex issues using SQL, system logs, and app-level analysis.
- Diagnose platform-level issues involving MT4/MT5, plugins, gateways, and liquidity bridges.
- Collaborate with developers, internal teams, and 3rd-party providers to drive issues to resolution.
- Create and maintain clear technical documentation for internal and external use.
🎯 What We Are Looking For
- 3+ years (or 4+ years) of technical support experience in a Forex / FinTech / Brokerage environment.
- Solid knowledge of MT4 / MT5 platforms (Manager & Admin levels), plugins, and gateways.
- Hands-on experience with liquidity bridges (oneZero, PrimeXM, Centroid, etc.).
- Practical SQL skills (writing, debugging, and analyzing queries for troubleshooting).
- Strong OS and application-level support skills.
- AI-Augmented mindset: You actively use AI tools in your daily workflow to work smarter and faster 🤖
- Fluent in English (written & spoken).
🎁 Benefits & Perks
- Competitive salary & regular performance reviews.
- 🚀 Full Relocation Package
- Private medical insurance & partial sports/wellness compensation.
- 🏢 Great office perks: fresh fruit daily, pizza Wednesdays, Friday snacks, and free Greek language classes.
- Welcome Baby Bonus & Birthday vouchers.
📥 Interested? Apply 👉 to @lovsepian
