Senior Manager of Product Management (Operations & Reliability - AI Firewalls)

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

As the Senior Manager of Product Management for AI-Powered Operations & Autonomous Reliability, you will help define how the next generation of AI security services are built, operated, and scaled. You’ll be part of Managed AIRS, our comprehensive cloud-native AI security platform. Because this is a mission-critical SaaS platform, reliability, availability, and security are foundational. Your mission is to transform operations from reactive, manual processes into an AI-native, intelligent, and increasingly autonomous system.

You’ll lead a team building AI-powered tools and agents that observe system health, detect anomalies, investigate incidents, identify root causes, recommend and execute remediation, and continuously learn—enabling services that can increasingly reason, act, and heal themselves. You’ll partner across Product, Engineering and DevOPs to deliver 99.99%+ availability and resilient services at global scale. If you’re excited about AI agents, autonomous systems, and reinventing how cloud software is operated, this is an opportunity to define the future of AI-native operations.

Key Responsibilities

• Build AI Tooling (Claude and Gemini) and AI Agents to automate Product Operations (AI OPS)
• Build, mentor, and lead a high-performing Product Management team focused on Product Operations and Reliability.
• Partner with Engineering and SRE teams to improve deployment pipelines, canary strategies, rollback mechanisms, and release processes.
• Drive initiatives to improve availability, resilience, and efficiency while meeting and exceeding our 99.99% SLA commitments.
• Define operational runbooks, proactive monitoring, intelligent alerting, and automated diagnostics to reduce customer impact.
• Lead cross-functional efforts to improve product quality and reduce operational toil through data-driven prioritization.
• Define and track operational KPIs, reliability metrics, and incident trends to continuously improve service health.
• Champion a culture of operational excellence, accountability, and continuous improvement across the organization.

Qualifications

Required Qualifications

• 6+ years of product management experience.

• 1+ years of hands-on experience building products and prototypes using AI platforms such as Claude or Gemini.
• Proven experience leading Product Management teams for large-scale SaaS or cloud infrastructure products.
• Strong understanding of cloud operations, distributed systems, reliability engineering, and modern DevOps practices.
• Demonstrated ability to use data and customer insights to drive product and operational improvements.
• Exceptional cross-functional leadership, communication, and execution skills.

Preferred Qualifications

• BS/MS in Engineering or Computer Science or equivalent military experience.
• Deep knowledge of release management, canary deployments, observability, monitoring, and incident management.
• Passion for building products that are reliable, resilient, and delight customers through operational excellence.
• Experience partnering with SRE, Engineering, Customer Support, and Operations organizations.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$191,800.00 - $310,200.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship?: Yes