Manager Client Delivery, Operations & Systems

Job Description:

Position Summary

The Manager, Client Delivery, Operations & Systems is responsible for managing and optimizing the technology platforms, operational processes, and data systems that support the planning and execution of experiential and field marketing programs. This role provides day-to-day support to internal teams, clients, and partners, ensuring accurate data, efficient workflows, and operational excellence. Working cross-functionally, the Manager identifies process improvements, supports system enhancements, and helps drive the digitalization and continuous optimization of field operations.

Key Responsibilities

• Manage and maintain operational platforms, program data, execution controls, and reporting systems.
• Support the development and execution of annual, quarterly, and incremental event and activation plans.
• Assist in developing and managing program budgets, forecasts, and operational tracking.
• Maintain program standards, approved item catalogs, and vendor communications.
• Provide timely support to internal teams, clients, and partners regarding systems, processes, and program execution.
• Troubleshoot user, system, and process issues while identifying root causes and implementing solutions.
• Partner with Planning, Regional, Technology, and Client Delivery teams to ensure operational alignment and efficiency.
• Create and maintain process documentation, training materials, and user guides.
• Analyze operational data and identify opportunities for process improvement and workflow optimization.
• Support new initiatives, evolving business priorities, and additional operational needs as required.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3+ years of experience in operations, project management, client delivery, marketing operations, event operations, or a related field.
• Strong organizational, project management, and multitasking abilities.
• Excellent communication, problem-solving, and decision-making skills.
• Strong analytical mindset with exceptional attention to detail.
• Experience managing budgets, forecasts, and operational reporting.
• Ability to collaborate effectively across cross-functional teams.
• Strong client service and relationship-building skills.
• Experience working with technology platforms, databases, or operational systems preferred.
• Advanced proficiency in Microsoft Excel and proficiency with Outlook and PowerPoint/Keynote.

Location

• This position is based in New York City and follows a hybrid work model. Remote candidates located within the Eastern Time Zone are also encouraged to apply.

The annual salary range for this position is $71,875 - $80,000 annually. We base placement within the salary range on a variety of factors, including relevant experience, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including providing time off according to the Colorado Healthy Families and Workplaces Act, following its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

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Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. 

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us  know the nature of your accommodation request and your contact information. We are here to support you.