**The Customer IT Support team:**
The Customer IT Support team is responsible for managing technical issues of the company’s clients, resolving any issues related to the company’s products, and ensuring user understanding.
**Challenges that await you:**
- Manage the incoming flow of incidents at the 1st level of IT support
- Find the root causes of problems and organize their solution
- Build a problem management process
- Create, modify, and improve incident handling processes
- Tune the team process and collaboration within the unit
- Communicate with other teams and partners
- Being responsible for Foundation unit
**What makes you a great fit:**
- At least year of experience in IT support or process optimization department
- Knowledge of ITSM and ITIL principles. Certificate not required
- Experience with ITSM systems
- Knowledge of SQL and API principles
- Understanding of customer service principles, priorities, and goals
- Taking ownership and mentoring experience
- B1 or higher English level for effective communication with an international team
**Your Bonus Skills:**
- Previous experience in FinTech or banking
- Experience building new processes and products from scratch
**Our ways of working:**
- **Innovative Spirit:** A commitment to creativity and groundbreaking solutions
- **Honest Feedback:** valuing open, transparent communication
- **Supportive Team:** a strong, collaborative community
- **Celebrating Achievements:** recognizing our wins together
- **High-Tech Environment:** a team full of smart and revolutionary people who dare to challenge the status quo of incumbent finances
**Our benefits:**
- **Relocation support** to one of our hubs — Cyprus, Serbia, or Kazakhstan — with assistance for the employee and their family
- **Flexible work** from one of our offices or remote
- **Healthcare Coverage**
- **Education Budget:** Language lessons, professional training and certifications
- **Wellness Budget:** Mental health and fitness activity reimbursements
- **Vacation policy:** 20 days of annual leave and paid sick leave
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