Banking Operations Associate – Claims

About the Opportunity

In This Role, You Will:

• Own end-to-end Claims processes and governance: compliance, risk controls, audit readiness, and up-to-date internal documentation.
• Partake in defining and tracking team KPIs / OKRs with team leadership to measure operational readiness, quality, and performance.
• Oversee handling of complex cases (insolvency, legal requests, edge cases), ensuring correct escalation, remediation, and compliance with applicable law and internal policy.
• Manage relationships with outsourcing partners and external service providers; including design and deliver training, coach partners on complex case handling.
• Partner cross-functionally to identify, design, and implement process changes that improve customer experience and reduce risk.
• Lead incident analysis and root-cause investigations; propose and drive actionable, measurable workarounds and long-term fixes.
• Maintain and continuously improve internal documentation to minimise audit findings and operational friction.
• Coach and develop team members by providing clear feedback, career direction, and ensure the team operates within agreed decision boundaries.
• Drive standardisation and scale: identify opportunities to streamline workflows, automate repetitive tasks, and raise overall service quality.

What You Need to Be Successful:

• Proven experience in operations, service delivery, or similar functions, with direct experience in handling complex operational cases.
• Strong track record in process governance, regulatory controls, and audit readiness. Experience with outsourcing/vendor management is highly desirable.
• Structured, project-oriented way of working with the ability to manage multiple initiatives and deadlines concurrently. Project management experience is a plus.
• Professional banking qualification or degree in Finance, Economics, Business Management, or a related field, or equivalent practical experience.
• Excellent analytical mindset with the ability to use data for prioritisation and decision making.
• Deep attention to detail while keeping a clear view of the broader operational and business context.
• Fluent written and spoken Spanish and English. Any other European language is a bonus.
• Confident stakeholder communicator with strong interpersonal skills and the ability to cooperate across functions.

What We Offer:

• A fair, transparent, and confidential recruitment process.
• Be part of a high-impact team shaping the future of digital banking.
• Gain exposure to global operations and regulatory frameworks.
• Collaborate with diverse teams in a dynamic, fast-growing company.
• Enjoy a culture that values innovation, ownership, and continuous improvement.
• The opportunity to positively impact your career journey as you continue to grow with us.

What’s in It for You:

• Accelerate your career growth by joining one of Europe’s most talked-about disruptors.
• Employee benefits include discounts to fitness & wellness memberships, language courses, public transportation, and more.
• A Premium N26 bank account, as well as subscriptions for friends and family members.
• Varying vacation days depending on your location of work and duration of your internship.
• A high degree of autonomy and access to cutting-edge technologies – all while working with a friendly team of peers of diverse nationalities, life experiences, and backgrounds.

Who We Are: