Retail Director

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that diverse perspectives foster creativity and knowledge to deliver excellence.

Are you a good match?

You have extensive experience in luxury retail management, with a strong track record in driving business performance, developing teams and implementing successful retail strategies.

You are a strategic thinker with strong commercial acumen, excellent leadership skills and the ability to navigate complex business environments. You naturally build strong relationships with stakeholders and inspire teams to achieve excellence.

Analytical, proactive and results-oriented, you combine a client-centric mindset with a genuine passion for luxury retail. Your ability to drive change, foster collaboration and develop talent will be key to succeeding in this role.

What are we expecting from you?

As Market Retail Director, you will define and implement the retail strategy across the Market, in alignment with the Maison’s vision and business objectives.

Working closely with the Managing Director, Regional and International teams, you will drive business performance, ensure operational excellence and lead the development of retail teams while delivering an exceptional client experience.

Your main responsibilities will include:

* Defining and implementing the Market retail strategy to drive sales, profitability and sustainable business growth.

* Monitoring business performance through key retail KPIs, identifying opportunities and implementing action plans to enhance boutique performance.

* Leading, coaching and developing Boutique Managers and retail teams, fostering a culture of excellence, collaboration and continuous improvement.

* Partnering with HR to anticipate talent needs, support recruitment, succession planning and team development across the retail network.

* Overseeing boutique operations and ensuring compliance with Maison standards, policies and operational procedures.

* Collaborating with Retail Operations, Marketing, Client Experience, Finance and other cross-functional teams to support business priorities and commercial initiatives.

* Driving the implementation of regional and international retail initiatives, ensuring alignment with local market needs and business objectives.

* Identifying business opportunities, monitoring market trends and competition, and providing strategic insights to Regional and International teams.

* Leading boutique development projects, including new openings, network optimization and the maintenance of high retail standards.

* Defining and implementing High Jewelry client development strategies, supporting VIP client relationships and identifying opportunities to strengthen the Maison’s client portfolio.

* Supporting the development of High Jewelry expertise within retail teams through coaching, training and talent identification.

* Acting as an ambassador of the Maison, nurturing relationships with key clients and partners while supporting exclusive client events and commercial opportunities.

More than a role… We recruit for a career!

By joining Van Cleef & Arpels, you will become part of a Maison where excellence, creativity and people development are at the heart of everything we do.

From your first day, you will be supported through comprehensive onboarding and continuous learning opportunities designed to help you grow your expertise and build a long-term career within the Maison and the Richemont Group.

The Recruitment Process

Once you apply, our Talent Acquisition team will review your application, and should your profile match our requirements, you will be invited to meet with the recruiter. You will then have the opportunity to meet with the Hiring Manager and relevant business stakeholders throughout the recruitment journey.