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Один из самых креативных барных холдингов Москвы, развивающий концептуальные коктейльные бары, приглашает кандидата на позицию Сервисный менеджер/ тренинг-менеджер сети баров

Чем предстоит заниматься:

• Внедрение автоматизации новых систем мотивации для сотрудников баров;

• Организация и контроль безупречного сервиса в зале в сети баров с охватом от коучинга управленцев до проведения тренингов для линейных работников. Мотивация команды на достижение результатов;

• Составление плана развития и тренингов для топов и линейки, знание экспертов на рынке услуг и привлечение их к обучению;

• Введение в должность новых работников, адаптация новых сотрудников и мотивация на качественную работу и удержание, включая контроль системы мотивации, проработка новых систем мотивации;

• Выполнение плановых показателей по выручке. Ведение отчётности по результатам KPI команд в барах;

• Контроль за выполнением стандартов обслуживания: работа с NPS, отзывами гостей и реагирование на пожелания гостей,

• Ведение отчетности по обученности работников и их результатах KPI, участие в развитии сервиса.

• Работа с внутрикоммом: корпоративная культура, ценности, традиции

Ожидания от кандидата:

Наличие у кандидата успешного опыта работы управляющим или операционным менеджером в ресторане/баре от 2 лет;
Наличие знаний всей операционной деятельности: стандарты сервиса, основы составления коктейльной карты и меню, принципы управления товарными запасами, отчетность, кассовая дисциплина;
Отличные коммуникативные навыки и умение работать с гостями;
Знание стандартов премиального обслуживания;
Лидерские качества и умение вдохновлять команду;
Готовность работать в динамичном ритме и быстро принимать решения;
Ответственность, внимательность к деталям, позитивный настрой.

Условия и преимущества:

Конкурентная заработная плата: стабильный оклад + премия;
Возможность реально влиять на результат и видеть плоды своей работы; - работу в команде профессионалов, увлечённых своим делом;
Возможности для профессионального роста и развития;
График работы в соответствии с работой сети баров

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