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Руководитель клиентской поддержки (L1/L2)

Cars7 ищет руководителя, который поможет перестроить процессы поддержки пользователей, повысить качество сервиса и подготовить команду к дальнейшему развитию.

Чем предстоит заниматься:

Перестраивать процессы поддержки и внедрять стандарты работы.
Управлять командой из 8 операторов и взаимодействовать с инженером технической поддержки.
Развивать базу знаний и Wiki: инструкции, сценарии решения проблем, ответы на частые вопросы.
Контролировать качество обслуживания, анализировать показатели и улучшать процессы.
Участвовать в разделении функций на первую линию поддержки (L1) и клиентский сервис.
Рассматривать возможности автоматизации, в том числе с помощью AI-инструментов.

Что мы ожидаем:

Опыт работы в клиентской или технической поддержке.
Опыт управления командой или координации сотрудников.
Опыт оптимизации процессов и работы с регламентами или базой знаний.
Умение работать с показателями эффективности и контролировать качество сервиса.
Системность, самостоятельность и ориентация на результат.

Будет преимуществом: опыт построения поддержки с нуля, разделения L1 и клиентской поддержки, автоматизации обращений.

Условия

Работа в офисе в Новосибирске.
Возможность влиять на процессы и выстраивать систему клиентской поддержки.
Заработная плата обсуждается по итогам собеседования.

Если вам интересно не просто управлять текущей работой команды, а развивать и улучшать клиентский сервис — будем рады знакомству!

91:T9e1,

Cars7 ищет Flutter-разработчика уровня Middle, который хочет развиваться в мобильной разработке, умеет самостоятельно решать технические задачи и готов участвовать в развитии кроссплатформенного приложения.

Нам важны профессиональный подход, ответственность за результат и желание совершенствовать продукт.

Чем предстоит заниматься:

Разрабатывать и поддерживать кроссплатформенное мобильное приложение.
Реализовывать новые функции и дорабатывать существующую функциональность.
Участвовать в решении технических задач и улучшении приложения.

Что мы ожидаем:

Опыт разработки мобильных приложений.
Знание Dart и Flutter.
Понимание принципов объектно-ориентированного программирования (ООП).
Опыт работы с Git.
Умение самостоятельно решать задачи и работать в многозадачном режиме.
Готовность воспринимать обратную связь и развиваться профессионально.

Что мы предлагаем:

Официальное трудоустройство согласно ТК РФ.
Выплату заработной платы два раза в месяц.
Пятидневную рабочую неделю.
Офис в центре города.
Возможность профессионального развития.

Будем рады познакомиться с разработчиком, который хочет создавать и улучшать мобильный продукт вместе с командой!

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