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1. Работа с действующей клиентской базой
* Ведение и развитие базы постоянных клиентов.
* Регулярное взаимодействие с заказчиками, поддержание контакта.
* Выявление потребностей и предложение актуальной продукции.
* Контроль, чтобы клиенты не теряли связь с компанией.
2. Возврат и развитие клиентов
* Работа с клиентами, которые ранее уже совершали покупки.
* Реактивация неактивных заказчиков.
* Формирование долгосрочных отношений и увеличение повторных заказов.
* Работа над увеличением среднего чека и частоты покупок.
3. Повышение лояльности
* Поздравление клиентов с праздниками и важными датами.
* Регулярные информационные и коммерческие касания.
* Создание условий для повторных обращений именно в нашу компанию.
4. Сопровождение продаж
* Обработка входящих обращений от закрепленных клиентов.
* Консультирование по продукции.
* Сопровождение клиента до оформления заказа.
* Фиксация результатов взаимодействия в CRM.

Требования:

* Опыт работы в продажах или клиентском сервисе.
* Навыки делового общения и ведения переговоров.
* Умение выстраивать долгосрочные отношения с клиентами.
* Навыки работы с CRM-системами.
* Ответственность, системность и самостоятельность.
* Ориентация на результат и повторные продажи.

Будет преимуществом опыт B2B-продаж и работы с постоянными клиентами.

Условия:

* Оклад — 10 000 рублей.
* Дополнительная мотивация — процент от продаж по привлеченным (возвращенным) заказам.
* Удаленный формат работы.
* Гибкий график.
* Предоставляем существующую клиентскую базу.
* Работа в действующей компании с собственным производством.
* Возможность увеличивать доход за счет развития клиентской базы и повторных продаж.

Главная задача

Сделать так, чтобы существующие клиенты оставались с компанией, регулярно возвращались за покупками и выбирали нас, а не конкурентов.

Нам нужен не просто оператор базы, а активный менеджер, который умеет выстраивать отношения с клиентами и превращать разовые покупки в постоянное сотрудничество.

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