Product Manager (KYC)
Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, ensuring global compliance. It allows customizing analytics and workflows with a no-code interface.
Over 4,000 clients — including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo — trust Sumsub to accelerate growth, prevent fraud, and maintain compliance worldwide.
Now we are looking for a skillful Product Manager to drive automation and feature development for KYC onboarding (documents, facial recognition, databases, cross-checks).
What You Will Be Doing:
- Developing and enhancing automation features for KYC onboarding.
- Defining and prioritizing product initiatives to improve accuracy, efficiency, and compliance.
- Working closely with engineering, data science, and compliance teams to drive innovations in automation.
- Exploring and implementing LLM, OCR, and AI/ML solutions to optimize processes.
- Monitoring key quality and performance metrics, identifying areas for improvement.
- Collaborating with key stakeholders to define requirements and validate hypotheses.
About You:
- 3+ years of experience in product management, quality assurance, or a related technical role (e.g., presales, L3 technical support, QA automation, or software development).
- Deep understanding of the US market — including regional product, client, and regulatory nuances. Prior experience working with US-based clients or development teams is highly preferred.
- Proven ability to bridge communication between clients and developers, translating business needs into actionable technical requirements.
- Strong technical background — able to understand APIs, automation frameworks, and test environments, and to engage meaningfully in discussions with engineers.
- Hands-on familiarity with product lifecycle management and project tools such as Jira, Confluence, and similar systems.
- Comfortable analyzing data and writing basic SQL queries to support product quality and performance insights.
- Strong organizational and communication skills; able to present complex technical issues in a clear, structured, and client-friendly manner.
- Self-driven and proactive in identifying product or process gaps and proposing scalable solutions.
- Fluent English is required.
Nice to have:
- Basic knowledge of AI/ML: understanding key concepts and applying algorithms in practice would be an advantage.
- Fluent Spanish language is a strong advantage.
What We Offer:
- Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.
- True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.
- Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.
- Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.
- Compensation. We offer fair and transparent pay, benchmarked to the market.
- Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.
- Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.
- Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.
- Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.
- Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.
The hiring stages:
TA screening -> Hiring Manager Interview -> Final Interview.
Sounds like a great opportunity for your career development? Then go ahead and apply!
We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.
