We are looking for a Technical Support Specialist L2 to join our team remotely.
Responsibilities:
- Responding to user and partner inquiries regarding technical issues and troubleshooting
- Investigating problems: searching and managing transactions, analyzing logs, working with databases, identifying errors, and reviewing product metrics
- Maintaining high-quality communication standards
- Analyzing existing technical issues and creating tasks for the development team to resolve them
- Contributing to improvements in support processes and documentation
Key competencies:
- 3+ years of experience in a similar role
- Ability to break down complex cases, ask the right questions, and research solutions
- Strong technical literacy
- Understanding of the fintech and payments industry
- English level: Intermediate or higher (written communication in chats and emails is required)
- Experience with Jira as a confident user
- Experience with monitoring and logging systems (Grafana)
- Understanding of basic software development principles
- Proficient SQL skills
- A proactive mindset, attention to detail, strong teamwork skills, and a genuine desire to help customers and solve problems
We offer:
- Remote work
- Compensation for English classes
- Flexible start of the working day
