About Salmon

Salmon is a next-generation fintech company founded by Pavel Fedorov, George Chesakov, and Raffy Montemayor – visionary leaders with decades of experience in global finance, banking, and technology. Our mission is bold yet simple: to reshape the banking landscape in the Philippines and prove that people deserve better financial services.

Today, Salmon is not only a fast-growing technology company but also a bank with more than 60 years of heritage. In 2024, we acquired the Rural Bank of Sta. Rosa (Laguna), Inc. and transformed it into Salmon Bank (Rural Bank) Inc.

We are supported by world-class investors, including the International Finance Corporation (a member of the World Bank Group) and ADQ/Lunate, the sovereign wealth fund of Abu Dhabi. More than 1 million Filipinos already trust Salmon. We give people access to a growing suite of credit and savings products. This isn’t all, and it’s just the beginning – we are continuously expanding our offerings with a clear ambition to become a true financial super app for millions more.

About the Role:

We are looking for a Technical Product Lead to own and scale all customer-facing and internal products that require centralized Backoffice and Operations involvement.

This role sits at the intersection of Product, Operations, Customer Service, Sales (RMs), and Technology. You will be fully accountable for designing, launching, and continuously improving processes, tools, and interfaces that enable seamless execution of debit and deposit products across online and offline channels.

The role reports directly to the Head of Debit / Deposit Business Unit Head and plays a critical part in scaling acquisition, servicing, and operational excellence.

Key Responsibilities

1. Backoffice Product Ownership

• Own the end-to-end product lifecycle of all processes and tools involving centralized Backoffice.
• Act as a single product owner for Backoffice-related initiatives across:
  • Acquisition
  • Banking Products
  • Customer Service

2. Sales & Acquisition Enablement

• Design and launch interaction tools and workflows between Relationship Managers (RMs) and Operations.
• Enable scalable offline acquisition via branches, meetings, and RM-led channels.

3. Debit & Deposit Product Launches

• Lead operational launches of debit products.
• Own processes for paper statements, balance certificates, and official bank confirmations.

4. Customer Service — Backoffice

• Own Backoffice workflows for complex customer cases escalated.
• Partner with Operations to improve tooling, case management, and visibility.

5. Cross-functional Leadership

• Work closely with Operations, IT / Engineering, Customer Support, and Sales (RMs).
• Translate business needs into clear product and technical requirements.

Ideal candidate profile

Must-have:

• 5+ years in Product Management / Product Operations / Business Systems.
• Experience in banking, fintech, or operations-heavy financial products.

Nice-to-have:

• Experience with CRM / BPM / case management systems.
• Background in retail or premium banking.

Why would it be cool to work with us?

What we create:

• Modern banking services for millions of Filipinos.
• Licensed neobank aiming to be a unicorn.

What we offer:

• Passionate international team spanning the globe.
• Rapid professional growth.
• Medical insurance, health and wellness benefits.