Talent Acquisition Operations Manager

Onsite - Full Time - Recruitment

Reporting to the Director Talent Acquisition, the Talent Acquisition Operations Manager is responsible for building and running a scalable, data-driven recruitment engine across the organization. The role owns recruitment processes, systems (e.g. Pinpoint), analytics and reporting, and governance, ensuring consistent candidate experience, operational excellence, and transparency for leadership.

This role enables recruiters and hiring managers to hire faster and better — through strong processes, automation, and insights. The TA Operations Manager is dedicated to identifying, through data, the opportunities for performance improvements within all of Talent Acquisition, with partner organisations within inDrive, with external partner organisations, and facilitates and supports improvement projects across TA, PnC and the business. The TA Operations Manager works closely with TA and PnC leadership to make TA better!

Key Responsibilities

Recruitment Operations & Process Excellence

• Design, document, and continuously improve end-to-end hiring processes across all regions.
• Establish global standards, SLAs, and best practices while allowing for local compliance and flexibility.
• Monitor hiring performance and candidate experience; proactively identify and resolve bottlenecks.
• Ensure consistency and quality of hiring workflows from requisition approval to offer acceptance.

ATS Ownership & Automation

• Own and develop Pinpoint ATS capability globally.
• Configure workflows, permissions, approval flows, templates, and automation.
• Drive adoption and correct usage by recruiters and hiring managers.
• Manage integrations with HRIS, assessment tools, background checks, and job boards.
• Partner with vendors on enhancements and issue resolution.

Data, Analytics, & Reporting

• Build and maintain TA dashboards and regular reporting for the TA Director, TA leadership and business leaders / board reports.
• Track and analyse all recruitment metrics in particular:
• Time to Fill/Hire
• Funnel conversion rates
• Source effectiveness
• Offer acceptance rate
• Candidate NPS / Manager CSAT
• Probation failure turnover rate
• Recruiter/Sourcer Productivity
• Use data to recommend process improvements and hiring optimizations.

Governance, Compliance & Data Quality

• Ensure GDPR and local regulatory compliance in recruitment processes and systems.
• Maintain data accuracy, audit readiness, and clear ownership of recruitment data.
• Define and enforce data standards and documentation.

Stakeholder & Vendor Management

• Act as a strategic partner to recruiters, hiring managers, People Ops, Finance, Legal, and IT.
• Manage recruitment vendors, agencies, and job boards; track performance and ROI.
• Support hiring planning, ramp-ups, freezes, and organisational changes.

Enablement & Change Management

• Train recruiters and hiring managers on processes, tools, and best practices.
• Develop and maintain playbooks, SOPs, and knowledge bases.
• Lead recruitment-related projects and change initiatives (new markets, growth phases, transformations).
• Coordinate TA performance improvement projects within PnC and other functions.

Success Metrics (KPIs)

• Reduced Time to Hire
• Increased Offer Acceptance Rate
• Improved Candidate NPS
• High Pinpoint adoption and data accuracy
• Reduced Cost per Hire
• SLA adherence across regions
• On-time reporting and project delivery

Management & Leadership

• Manages TA Operations Analyst that manages day to day operational tasks and the internal referral program.
• Provide direction, evaluation and development and builds a broader team in accordance with related business needs.

Skills, Knowledge & Expertise

Experience

• 5+ years in Recruitment Operations, Talent Operations, or People Operations.
• Experience in a global or multi-regional, high-growth environment.
• Hands-on ownership of an ATS (Pinpoint preferred) and other recruiting systems.
• Fluent English communication skills, both written and verbal.

Skills

• Recruitment process design and optimisation.
• ATS administration and automation.
• Strong analytical skills; comfortable with dashboards and metrics.
• Project and change management.
• Excellent stakeholder communication.

Mindset

• Highly structured, operational, and scalable thinker.
• Detail-oriented, proactive, and process-driven, passionate about improving efficiency and quality in recruitment operations.
• Data-driven with a strong bias for innovation.
• Trusted partner to Talent Acquisition leadership.