Director of Payroll Customer Services
Remote-EMEA
About Remote
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease...
The position
The Director of Global Payroll Customer Services will oversee the global payroll services team ...
Requirements
- Proven leadership in managing and scaling service operations ...
- Strong analytical mindset with the ability to use data to drive decisions ...
- A kind, proactive leader dedicated to the "dignity of work" ...
- Though leader in using automation and integrations to reduce manual workload ...
- Fluent in English with exceptional interpersonal skills ...
- Knowledge of relevant software systems and tools used in customer service management.
- It's not required to have experience working remotely, but considered a plus.
Key Responsibilities
- Define and execute the global strategic vision for the Payroll Client service experience ...
- Design and lead a high-performance, 24/7 service model ...
- Act as a thought leader within the organisation ...
- Foster and maintain strong cross-functional collaboration ...
- Maximize operational efficiency ...
- Partner with Product and Engineering ...
- Lead and scale a global management team ...
- Manage complex customer escalations ...
- Serve as a partner for Sales and Customer Experience ...
Practicals
- You'll report to: VP of Customer Experience
- Team: Customer Experience
- Location: Anywhere in the world
- Start date: As soon as possible
Application process
- Interview with recruiter
- Interview with future manager
- Interview with team members (no managers present)
- Interview with COO
- Bar Raiser Interview
- Prior employment verification check
Benefits
- work from anywhere
- flexible paid time off
- flexible working hours ...
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
How to apply
- Please fill out the form below and upload your CV ...
- We kindly ask you to submit your application and CV in English ...
Not only do we encourage folks from all ethnic groups ...
