Hi there!
We are Semrush, a global Tech company developing our own product – a platform for digital marketers.
Are you ready to be a part of it? This is your chance! We’re hiring for Customer Operations Specialist (Customer Success Operations Team).
As a CS Ops Specialist, you will support and evolve Customer Support and Customer Success operations by performing process analysis, creating and maintaining workflows, and reviewing the operational logic behind teams’ day-to-day work.
Your role focuses on keeping existing processes reliable while continuously improving and scaling them through automation and thoughtful process design.
You will act as an operational problem solver and a process change contributor: resolving issues in existing setups, identifying systemic gaps, and proposing sustainable improvements rather than relying on manual workarounds.
The role combines process support, automation, reporting, and cross-functional coordination, with a strong focus on long-term operational efficiency
Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media and competitive research campaigns and get measurable results from online marketing.
We've been developing our product for 17 years and have been awarded G2's Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500 and many more. In March 2021 Semrush went public and started trading on the NYSE with the SEMR ticker.
10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,700 people around the world are working on its development. The Semrush team is constantly growing.
Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace.
We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.
Our new colleague, we are waiting for you!
