Why this role matters
The Client Relationship Lead (AML & Country Focus) is a pivotal role responsible for leading and overseeing the Client Relationship team in a specific country, with a strong focus on Anti-Money Laundering (AML) compliance, regulatory alignment, and local market adaptation. This role drives client satisfaction, retention, and AML due diligence by ensuring tailored service delivery aligned with both global strategy and local regulatory needs.
What you'll actually do
- Leadership & Team Performance
- Lead and manage a team of Client Relationship Managers and Specialists in the assigned country.
- Set clear performance goals and monitor KPIs such as SOF (Source of Funds), KYT (Know Your Transaction), client engagement metrics, and backlog resolution.
- Ensure full adherence to AML procedures and compliance protocols.
- Promote a culture of compliance, integrity, and high-performance within the team.
- AML & Compliance Oversight
- Act as the first line of defense by identifying potential AML risks in the client base.
- Provide guidance and coaching to the team on AML-related red flags, escalation processes, and documentation standards.
- Collaborate closely with Compliance and AFC teams to resolve pending SOF/KYT issues and improve investigation efficiency.
- Monitor high-risk client cases, ensuring timely follow-up and accurate recordkeeping.
- Client Relationship & Local Ownership
- Serve as the local point of contact for escalated client cases requiring country-specific attention or compliance review.
- Lead initiatives to improve client experience while meeting local regulatory expectations.
- Coordinate with local Payment and Verification counsel and Compliance teams to implement changes in local laws or guidelines affecting client management.
- Support quarterly in-country client engagement activities to maintain high-touch relationships.
- Strategy, Reporting & Process Improvement
- Track and report on AML KPIs, client retention and satisfaction, and backlog resolution (e.g., SOF, complaints).
- Identify bottlenecks and recommend process enhancements related to AML or local operations.
- Align CRM activities with country strategy and contribute to regional performance goals.
- Work closely with Data, BI, and Risk teams to improve reporting and decision-making accuracy.
- Cross-functional Collaboration
- Partner with Payments and Verification, AFC, Customer Support, Commercial, and Operations teams for cohesive AML and client engagement delivery.
- Actively participate in policy updates, SOP reviews, and strategic planning discussions.
- Share feedback from clients and market trends to influence regional and global strategies.
Who we’re looking for
- Minimum 5 years of experience in client-facing roles within the financial services or fintech sector.
- Strong experience or working knowledge in AML, KYT, KYC, and regulatory compliance frameworks.
- Experience working in SSA regions is a must.
- Proven leadership skills and experience managing a team.
- High attention to detail with excellent risk awareness and ethical standards.
- Strong communication and stakeholder management abilities across various teams.
- Ability to work effectively in high-pressure, fast-paced environments.
- Fluency in English (both written and spoken); additional local language skills are an advantage.
- Proficiency in Salesforce, Tableau, and AML reporting systems.
- A Bachelor's degree is required (Payment and Verification, Finance, or Business background preferred).
- Willingness to travel for business when necessary.
What we offer along the way
- Competitive salary and annual performance bonus.
- Full relocation support for you and your family — flights, housing, visas, and legal assistance included.
- Top-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance for peace of mind.
- Unlimited learning opportunities: external courses, English lessons, career and leadership development.
- Education allowance covering school and kindergarten fees.
- 21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave.
- Employee appreciation program: branded gifts, birthday day-offs, celebration budgets for weddings, newborns, and milestones.
- “Get to know Team” trips — meet colleagues across our global hubs, along with company-wide offsites that raise the bar.
- Employee share scheme — grow with us.
- Meal and transport allowance.
- Free gym membership and monthly wellness allowance for your sport or fitness of choice.
- Holiday flight and accommodation coverage after 1 year of service.
What your journey looks like
- Intro call with Recruiter (30 minutes).
- Test Task & Leadership Assessment (5 days).
- Final interview (1 hour).
Deadline of Application: 25th February 2026 _(any application after this date will not be accepted)_
Please use your exness work email for internal applications and ensure to disclose any existing Conflict of Interest you may have.
