Customer Support Specialist

Key Responsibilities

• Handle multiple live chat conversations simultaneously with customers.
• Respond to customer inquiries in a timely, accurate, and professional manner.
• Maintain a courteous and professional tone during all customer interactions to ensure high-quality service and customer satisfaction.
• Resolve customer issues efficiently and escalate complex cases to higher-level support when required.
• Document customer interactions and update customer records accurately in the CRM.
• Follow up on unresolved cases to ensure proper and satisfactory resolution.
• Collaborate with team members and cross-functional departments to deliver consistent and high-quality customer support.
• Exceed customer expectations by providing accurate information and an excellent service experience.

Skills, Knowledge and Expertise

• Strong digital literacy.
• Excellent data entry and writing skills.
• Good knowledge of Google products (Google Sheets, Google Docs).
• Product knowledge or willingness to learn E-hailing services, products & services, travel, and courier solutions.
• Strong verbal and written communication skills.
• Fluency in Hindi and English (both spoken and written).
• Fast and accurate typing skills (minimum 100 words per minute).
• Experience using Customer Support CRMs such as Salesforce, Zendesk, or Zoho.

Job Benefits

• Hybrid work schedule.
• Unlimited opportunities for professional and career growth.
• Regular internal and external training sessions conducted by industry partners.
• Opportunity to work with an international team contributing to one of the global IT industry’s success stories.
• Comprehensive initial training.