Senior Payroll Customer Success Manager - EMEA
Remote-EMEA
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About Remote
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world...
What this job can offer you
This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll (PAY) Customer Success Manager and being part of our Customer Success team. The Payroll (PAY) Customer Success Manager acts as the customer’s trusted advisor and advocate in the payroll domain...
What you bring
- Extensive expertise in CSM or account management roles, in the international Payroll/HR tech space...
- Solid knowledge of Global Payroll and HR Tech software and tools...
- Experienced in overseeing cross-department programs...
- Proven track record of onboarding, growing, retaining and developing customers...
- Clear ability to identify, engage, and build strong relationships...
- Excellent verbal and written communication...
- Demonstrate strong ownership and initiative...
We would consider a plus:
- Knowledge of how global organizations and start-ups work...
- Readiness to work in a fast-paced environment...
- Understanding and experience of remote working...
Key Responsibilities
- Develop deep understanding and expertise for Remote Payroll and HR product(s) and services...
- Take responsibility for the entire customer journey...
- Long-term customer relationship management...
- Own client retention & expansion...
- Identifying upselling & cross-selling opportunities...
- Monitor customer complaints...
- Gather customer feedback regularly...
- Work closely with the Payroll, Product and Sales team...
- Educate and train customers on key payroll information...
- Monitor account & customer health...
Practicals
- You'll report to: Senior Manager, Customer Success
- Team: Pay Customer Success
- Location: EMEA
- Start date: As soon as possible
Application process
- Exercise
- Interview with recruiter
- Interview with Hiring Manager and Senior CSM
- Interview with Director of CS
- Bar Raiser Interview
- Prior employment verification check
Remote Compensation Philosophy
Remote’s Total Rewards philosophy is to ensure fair unbiased compensation and competitive benefits in all locations in which we operate...
Benefits
- work from anywhere
- flexible paid time off
- flexible working hours...
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
How you’ll plan your day (and life)
We work async at Remote which means you can plan your schedule around your life...
How to apply
- Please fill out the form below and upload your CV...
- We kindly ask you to submit your application and CV in English...
At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity...
_Please note we accept applications on an ongoing basis._
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