Mayflower is a technology company that alters the entertainment industry to a new level of perception and engagement.
We are developing a partner advertising high-load system with a large RPS, convenient and modern interface. We are growing exponentially and successfully implementing new technologies to accelerate this growth and the system as a whole.
We are looking for a Customer Support Specialist to join the growing support team of our web-based entertainment project. The CS team is a rapidly growing team made up of passionate people from diverse backgrounds and cultures, whose main goal is simple: a clean & safe platform. The team works 24/7 in the shift rotation of 9 hours to eliminate any kind of harm to ensure positive user experience.
The company offers an excellent working environment, a competitive remuneration package, and the chance to work for a developing international company.
Job responsibilities
- Handle and resolve customer complaints providing the best customer experience.
- Investigate complaints, troubleshoot issues and identifying trending problems.
- Report bugs to the technical team.
Job requirements
- 1+ year experience as a Customer Support Specialist (сhats, emails, tickets).
- Ability to work morning, day and night shifts.
- Very good English skills (С1).
- Experience with ticketing systems (e.g. ZenDesk, Intercom, etc.).
- Perfect communication and problem-solving skills.
- Customer orientation and ability to adapt/respond to different types of characters.
Conditions
- We know that great talent deserves great conditions, so here's what you can expect when joining us:
- Full remote work.
- Competitive compensation with a service contract.
- Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
- An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more — tailor it to what benefits you most.
- Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
- Career growth in a fast-scaling project with opportunities to influence technical decisions.
- A culture of recognition: our peer reward program celebrates contributions from across the team.
Recruitment process
- Quick video interview (5-15 min).
- Technical interview (1 hour).
- Test task.
