About Remote
Remote is solving modern organizations' biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams.
The position
The Customer Care Associate position at Remote is focused on supporting our standard users via email and live messaging channels.
Requirements
- Strong problem-solving skills with a passion for enhancing the customer journey.
- Solid experience in Customer Support within a product or tech environment.
- Experience using CRM tools to manage customer interactions.
- Fluent in written and spoken English.
Key responsibilities
- Responsible for solving tickets per week across various Remote verticals
- Maintain productivity standards, while ensuring high attention to detail.
- Respond within agreed Service Level time to standard tickets via email and live messaging.
Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget
