Инженер технической поддержки

Position

Support Engineer

Responsibilities

• Strictly adhere to provided instructions.
• Handle requests from the first-level support and compliance team.
• Investigate and resolve payment discrepancies at the interface between systems.
• Analyze microservices interaction logs.
• Identify and respond to technical issues promptly.
• Address incident reports generated by monitoring systems.
• Handle, supplement, or escalate existing incidents/requests as per provided instructions.

Requirements

• Minimum 2 years of experience on L2 Tech Support position.
• Experience in fintech projects.
• Strong knowledge of SQL.
• Command line skills.
• Basic scripting skills.
• Basic knowledge of Excel.
• Knowledge of web applications.
• Basic understanding of blockchain technology.
• Ability to assess the importance of incidents and escalate them competently.
• Proficient written and verbal communication skills.
• English proficiency from B1 level.

Why it is a fantastic opportunity

• Our business is growing at an exponential scale.
• Non-bureaucratic management that focuses on results.
• Regular performance reviews to assess your progress.
• Remote setup with access to our hubs in Dubai, Yerevan, London, and Belgrade.
• Compensation for medical expenses.
• 28 calendar days of paid vacation annually.
• 14 days of paid sick leave to support your health and recovery when needed.
• Access to internal conferences, English courses and corporate events.